Initial 6 month contract + 6 month extensionsFlexible working arrangementsCoach and develop a passionate, person centred and highly supportive teamAbout the Role
The Senior Client Services Supervisor will play a key role in ensuring efficient and timely support to all staff within the Digital Technology and Information (DTI) Group. You will be responsible for coordinating the Service Desk team to ensure the professional, courteous, and timely delivery and restoration of digital services, including both Operational Technology and Information Communication Technology services. This role involves assisting with the delivery of services via the centralised facilities, fleet and service desk enquiries area (The Hub), managing service requests, monitoring performance, and driving continuous improvements in support services.
Key Responsibilities Oversee the Service Desk and Hub response to provide professional and timely support for staff, ensuring the effective delivery and restoration of Digital Services;Manage Service Desk tickets, ensuring targets and SLAs are met. Act as an interface between users and technical support teams, troubleshooting and providing necessary diagnostic information for resolution;Identify and drive improvements in service delivery processes and procedures. Share knowledge and help create better workflows for the team;Provide advanced support across desktop hardware, software, network services and mobile devices, managing incidents and escalations effectively;Handle advanced Azure, Active Directory, and user account administration, including creating, managing, and troubleshooting accounts, access, and permissions;Manage external vendors, escalate support calls when necessary, monitor service levels, and evaluate performance.Essential Criteria Tertiary qualifications in Information Technology or equivalent experience;Proven experience in desktop support, security issues, network administration, and user account management;Exceptional customer service skills, with the ability to prioritise and manage competing demands while meeting service targets;Strong knowledge of Microsoft applications, operating systems, and ICT technologies, with an understanding of security protocols and standards;Excellent written and verbal communication skills, with the ability to present information to both technical and non-technical stakeholders;Experience in managing and resolving complex incidents and service requests within a defined process framework;A strong alignment with the company's core values of integrity, respect, care, and courage.APPLICANTS MUST HAVE A VALID DRIVERS LICENCE AND ACCESS TO THEIR OWN VEHICLE.
About the Company
Our client is a leading provider of water services in Southeast Queensland, delivering essential water to over three million people. The company is committed to sustainability, safety, and integrity. With a strong focus on community and environmental responsibility, they live by their values of integrity, respect, care, and courage in everything they do.
How to Apply
For more information or a confidential discussion please call Jasmine Perkins at u&u on 07 3232 9146 or email ****** quoting reference number 38008.
At u&u Recruitment Partners, we value diversity, equity and inclusion. We welcome applications from Aboriginal and Torres Strait Islander people, people with diverse cultural and linguistic backgrounds and people with disability.
Should you require reasonable adjustments throughout the recruitment process, we encourage you to make a request via ****** or phone the above-mentioned u&u consultant to discuss. In response to these requests, we will collaborate closely with you to implement the appropriate adjustments.
Additionally, for a barrier-free and inclusive online experience, you can access u&u's opportunities using accessibility software Recite Me at https://www.uandu.com/jobs.
Please submit your resume in Word format only.
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