Location – Court Services, Coffs Harbour Hub Salary ranging from $79,032 pa to $86,539 pa + super and leave loading Recruiting now for a full time, temporary vacancy at Port Macquarie for 9 months. A talent pool to fill future opportunities within the Coffs Harbour Hub may be created for Ongoing or Temporary, Full Time or Part Time roles depending on current and future vacancies at individual locations. Locations in the Coffs Harbour Hub where roles may arise are: Coffs Harbour, Port Macquarie, Grafton and Taree. The role The Senior Client Services Officers provides complex administrative services to meet statutory obligations and delivers high quality and professional services to clients. The role supervises staff and provides 'hands-on' training and guidance. The role may require you to supervise a small team and effectively allocate resources to meet the Department's requirements. The role may be required to perform some quasi-judicial and procedural functions. What you'll do In this role, you will be responsible for: Providing complex and high-quality administrative services within a court location Liaising with a wide range of internal and external clients Preparing accurate court orders, reports and correspondence Supervising, guiding, training and providing support to a team Effectively allocating resources to achieve daily goals Managing complex inquiries and provide procedural assistance to clients and staff including researching, interpreting legislation, policy and court procedures What we're looking for Successful candidate will have the following characteristics: Ability to meet the demands of a high pressured and fast paced work environment Ability to react quickly to changing situations and make important decisions utilising strong problem-solving skills Experience managing, developing and motivating a team High level written and verbal communication skills Knowledge and demonstrated ability to apply relevant court policies/procedures Strong written and verbal communication skills Great time management and organisation skills A professional demeaner and ability to maintain confidentiality High quality customer service skills Efficient in technology For more details on the role click here to download the role description. What We Offer - We offer a variety of benefits, including: A challenging and rewarding career Flexible, autonomous work environment Competitive pay and conditions Health & Wellbeing and Employee Assistance Programs. Want more information? Visit our website to see more information on Working for us. We do work that really matters Working for the Department of Communities and Justice (DCJ) provides lots of opportunities to make a real difference. We collaborate with other agencies and community partners to improve lives and realise the potential of children, adults, families and communities. It's work that really matters. Apply now and join Australia's top public sector employer where we will support you and provide an exciting and flexible working environment! Are you ready to join us? Click apply, attach an up-to-date résumé (maximum 5 pages) a cover letter (maximum 2 pages) and answer the two targeted questions below with a brief outline on how you meet the requirements of the role: Answer the below targeted questions in the text boxes online: Question 1 – Tell me about a situation in which a colleague or peer strongly disagreed with your ideas or actions. How did you handle the situation? Question 2 – Tell me about a new employee in your current or recent role. How did you assist in guiding their development and performance. As well as the content and quality of your response, your application will be assessed based on whether you have complied with the directions given. Applications that exceed page or words limits given and/or do not attach the requested resume, cover letter and response to the targeted question, may not be considered. All assessments for this role will be held online, in person or in some cases a combination of both. Applications will be assessed as received so please ensure you complete your submission at time of application. Please monitor your inbox / junk folder for communication. All correspondence will be sent to the email on your candidate profile. Applications close: 11.59pm – Sunday, 28 April 2024 Got a question? For more information about the role or what it's like to work for DCJ, Amanda Anderson on 6586 2410 or email ****** If you've got a question about applying or require an adjustment in the recruitment process, please call Natalie Cummings on 8688 7244 or email ****** Visit Recruitment adjustments on the DCJ website to learn more. Inclusion and Diversity lies at the heart of how we recruit We continue to hire great people with a wide variety of skills, experience and backgrounds. This includes people with disability, Aboriginal and Torres Strait Islander People, women, people identifying as LGBTIQ+, culturally and linguistically diverse people, carers and other diversity groups. To find out what DCJ are doing to build an inclusive and diverse workforce, visit our careers site. Other Information A talent pool may be created for future ongoing and temporary roles and is valid for a period of up to 18 months. Thank you for your interest in this role. We look forward to receiving your application. To keep up with recruitment opportunities at DCJ, follow us on Facebook: www.facebook.com/CareersatDCJ/
