We are seeking a Senior Client Services Officer to join Student Services, Student Services and Wellbeing, Administrative Division. The Senior Client Services Officer plays a key role in supporting the QUT Student Services department including the QUT Medical Centres by ensuring exceptional client service, as well as efficient information, operational and administrative services. This position supports the Business Services Coordinator to implement a range of administrative initiatives and projects for the department.The Senior Client Services Officer plays a key role in leading the Client Services team, providing day-to-day support to ensure the delivery of a cohesive client focused service across our student and medical service sites. About us QUT is a major Australian university with a global outlook and a 'real world' focus. We are an ambitious and collaborative institution that seeks to equip our students and graduates with the skills they will need in an increasingly disrupted and challenged world. The Student Services and Wellbeing portfolio leads the university-wide strategy and coordination of all non-academic matters related to the student experience. The portfolio delivers a range of services across the student life cycle, as well as providing advice and leadership to the university on a broad range of student and staff matters, including social justice and public policy. The departments within the portfolio include: Student Administration, Student Engagement, Equity, Student Services and Health, Safety & Environment (HSE). The portfolio also has strong links to and works closely with QUT's Oodgeroo Unit, Student Success Group and Human Resources. The portfolio is focused on delivering services to support the university's commitment to an exceptional student experience, leading to positive outcomes in success, retention and completion. This includes developing a campus culture which is inclusive, safe, and respectful for all students and staff. Student Services is responsible for providing a range of services to support the health and wellbeing of students in areas of Accommodation, Chaplaincy, Counselling, Disability Support, International Student Support, Welfare Services and QUT Medical Centres.. What you need to succeed Education, training and/or experience equivalent to completion of a degree with subsequent relevant work experience. Demonstrated experience in the review, implementation and evaluation of business systems and processes to deliver effective professional services to clients. Experience in supporting a service delivery model for the Student Services Department, including the operation of a health and medical service. Highly developed written and oral communication and interpersonal skills, including the ability to work collaboratively with others and effectively liaise and negotiate with a diverse range of clients and stakeholders. Proven digital literacy using a range of applications and databases, including the ability to gather, interpret and analyse data. Demonstrated high level planning and organisational skills with the ability to manage multiple tasks with competing deadlines. Life at QUT We're committed to building a culture that fosters connection between people and purpose. Beyond personal and professional fulfillment, a career at QUT offers: Who are we looking for? We are seeking a Senior Client Services Officer to join Student Services, Student Services and Wellbeing, Administrative Division. The Senior Client Services Officer plays a key role in supporting the QUT Student Services department including the QUT Medical Centres by ensuring exceptional client service, as well as efficient information, operational and administrative services. This position supports the Business Services Coordinator to implement a range of administrative initiatives and projects for the department.The Senior Client Services Officer plays a key role in leading the Client Services team, providing day-to-day support to ensure the delivery of a cohesive client focused service across our student and medical service sites. About us QUT is a major Australian university with a global outlook and a 'real world' focus. We are an ambitious and collaborative institution that seeks to equip our students and graduates with the skills they will need in an increasingly disrupted and challenged world. The Student Services and Wellbeing portfolio leads the university-wide strategy and coordination of all non-academic matters related to the student experience. The portfolio delivers a range of services across the student life cycle, as well as providing advice and leadership to the university on a broad range of student and staff matters, including social justice and public policy. The departments within the portfolio include: Student Administration, Student Engagement, Equity, Student Services and Health, Safety & Environment (HSE). The portfolio also has strong links to and works closely with QUT's Oodgeroo Unit, Student Success Group and Human Resources. The portfolio is focused on delivering services to support the university's commitment to an exceptional student experience, leading to positive outcomes in success, retention and completion. This includes developing a campus culture which is inclusive, safe, and respectful for all students and staff. Student Services is responsible for providing a range of services to support the health and wellbeing of students in areas of Accommodation, Chaplaincy, Counselling, Disability Support, International Student Support, Welfare Services and QUT Medical Centres.. What you need to succeed Education, training and/or experience equivalent to completion of a degree with subsequent relevant work experience. Demonstrated experience in the review, implementation and evaluation of business systems and processes to deliver effective professional services to clients. Experience in supporting a service delivery model for the Student Services Department, including the operation of a health and medical service. Highly developed written and oral communication and interpersonal skills, including the ability to work collaboratively with others and effectively liaise and negotiate with a diverse range of clients and stakeholders. Proven digital literacy using a range of applications and databases, including the ability to gather, interpret and analyse data. Demonstrated high level planning and organisational skills with the ability to manage multiple tasks with competing deadlines. Life at QUT We're committed to building a culture that fosters connection between people and purpose. Beyond personal and professional fulfillment, a career at QUT offers: Belong at QUT We are guided by our values of Ambition, Curiosity, Integrity, Inclusiveness, Innovation, and Academic Freedom and our QUT Connections in our mission to inspire and shape the next generation of change-makers. In support of our Indigenous Australians Employment Strategy , we aspire to an Indigenous Australian workforce participation of 3.6% and we encourage Aboriginal Australians and Torres Strait Islander people to join us in pursuing a fulfilling career. We believe in creating safe spaces for inclusivity to flourish and we know that diversity is our strength – see our commitment . If you're curious, innovative, and ready to experience what a career at QUT can offer, we're ready to meet you. Job opens: 14-May-2024 Applications Close: 28-May-2024 at 11.30pm Find out more and apply by clicking Apply or the link below. View the job details at: Queensland University of Technology - Senior Client Services Officer (nga.net.au) View Position Description Start your application by clicking the "begin" button. TEQSA Provider ID: PRV12079 (Australian University) | CRICOS No. 00213J | Privacy | Legal #J-18808-Ljbffr
