Canberra ACT
ABOUT THE DIVISION AND BRANCH Ministerial and Parliamentary Services (MaPS) Division
Ministerial and Parliamentary Services (MaPS) is a Division within the Department of Finance delivering services to, and for government. MaPS provides Parliamentarians, former Prime Ministers and their respective employees employed under the MOP(S) Act with a range of facilities and services to assist them in undertaking their duties.
Human Resources (HR) Frameworks Branch
The Human Resources (HR) Frameworks Branch is responsible for providing HR services to staff of parliamentarians employed under the MOP(S) Act including payroll services, IT systems support, policy development and advice. We work closely with a range of stakeholders including other government departments and agencies in relation to the employment framework covering MOP(S) Act staff.
The HR Service Delivery Team is responsible for the management and administration of payroll, systems and processes associated with human resources data and reporting. We are committed to improving service standards through innovation, systems and process enhancements.
The key duties of the position include: ABOUT THE OPPORTUNITY
We have several vacant positions at various levels in the HR Service Delivery Team within Ministerial and Parliamentary Services. Helpdesk team members will be required to provide pay and conditions advice and support to approximately 2,300 federal parliamentarians and MOP(S) Act staff throughout their employment cycle.
The broader HR Service Delivery Team is based in Canberra and has approximately 30 members split into sub-teams (including the Helpdesk) responsible for providing payroll, systems and administrative services to staff employed under the under the Members of Parliament (Staff) Act 1984 (MOP(S) Act).
Helpdesk Team APS Level 5 Senior Client Service Representative
As the APS Level 5 Senior Client Service Representative on the helpdesk, you are required to undertake tasks of moderate complexity and work with limited direction. You are expected to be able to work under pressure and according to tight timeframes, and to work flexibly within a small team. You can effectively monitor your own workload and prioritise tasks and are willing to assist your team members by taking on additional work where required.
Your duties will include:
Working within a team to deliver high quality services for current and former Parliamentarians and Members of Parliament (Staff) Act 1984 (Commonwealth) employees on a range of services in relation to pay and conditions. Interpret and provide accurate, consistent and timely advice, both verbally and in writing. Tailoring advice according to the audience, including translating a complex employment framework into easy-to-understand information. Monitoring your own workload and that of your team, working flexibly and collaboratively to prioritise urgent enquiries and process a high volume of correspondence. Assisting junior team members by providing some support in relation to capability uplift. Taking responsibility for your own learning and development. Other duties as directed to ensure the outcomes of the Service Delivery Team are met, including working flexibly and the ability to multi-task and assist supervisors where required. APS Level 6 Team Leader
As the APS Level 6 Team Leader on the helpdesk you are required to undertake tasks of high complexity and work with limited direction. You are expected to be able to work under pressure and according to tight timeframes, and to lead a small team distributing and monitoring workloads, answering complex queries and communicating with influence on a range of issues in relation to the MOP(S) Act employment framework.
Your duties will include:
Leading a team to deliver high quality services for current and former Parliamentarians and Members of Parliament (Staff) Act 1984 (Commonwealth) employees on a range of services in relation to pay and conditions. Interpret and provide accurate, consistent and timely advice, both verbally and in writing. Tailoring advice according to the audience, including translating a complex employment framework into easy-to-understand information. Triaging, monitoring and distributing the workload of your team. Onboarding of junior team members, including training the team in relation to the employment framework and building capability across the team. Updating guidance material and checklists, ensuring that team processes are well-documented and that the team are adhering to process. Other duties as directed to ensure the outcomes of the Service Delivery Team are met, including working flexibly and the ability to multi-task and prioritise under pressure. Additional information can be provided on request from the contact officer.
DETAILED VACANCY INFORMATION
For detailed information about this role, including the job specific capabilities, please refer to the downloadable vacancy pack, which can be accessed by clicking the hyperlink at the bottom of this page.
• Under section 22(8) of the Public Service Act 1999, employees must be Australian citizens to be employed in the Australian Public Service (APS) unless the Agency Head has agreed otherwise, in writing.
• Successful applicants will be required to undergo the process to obtain and maintain, or continue to hold the required security clearance level for the role as indicated in the downloadable job pack. All Finance staff are required to have a minimum baseline security clearance prior to commencement.
Notes This recruitment process is being used to fill current and future vacancies. A merit pool of suitable applicants may be created which may be used to fill future vacancies should they become available over the next 18 months.
A position may be offered as ongoing or non-ongoing subject to operational requirements. Where a non-ongoing position is offered, the role will be filled for a specified term of up to 12 months. A specified term may be extended up to a maximum period of 18 months.
RecruitAbility applies to this vacancy. Under the RecruitAbility scheme you will be invited to participate in further assessment activity for the vacancy if you choose to apply under the scheme; declare you have a disability; and meet the minimum requirements for the job. For more information visit: https://www.apsc.gov.au/recruitability Getting to know the Department of Finance As a central agency of the Australian Government, the Department of Finance (Finance) plays an important role in assisting government across a wide range of policy areas to ensure its outcomes are met. Finance supports the government's ongoing priorities through the Budget process and fosters leading practice through the public sector resource management, governance and accountability frameworks. Finance plays a leading role in advising the government on many of its strategic priorities. We do this through our professional and considered approach to providing advice, developing policy, delivering services and engaging with our clients and stakeholders. Finance's key areas of focus are:
Budget Business Enabling Services Commercial Governance and Resource Management
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