Business Enabling Services Group / Ministerial & Parliamentary Services Division / HR Frameworks BranchAPS 5 ($85,836 - $96,313), APS 6 ($94,434 - $115,254) | Ongoing & Non-ongoing | Full-time & Part-timeCanberra, ACTABOUT THE DIVISION AND BRANCH
Ministerial and Parliamentary Services (MaPS) is a Division within the Department of Finance delivering services to, and for government. MaPS provides Parliamentarians, former Prime Ministers and their respective employees employed under the MOP(S) Act with a range of facilities and services to assist them in undertaking their duties.
Human Resources (HR) Frameworks Branch
The Human Resources (HR) Frameworks Branch is responsible for providing HR services to staff of parliamentarians employed under the MOP(S) Act including payroll services, IT systems support, policy development and advice. We work closely with a range of stakeholders including other government departments and agencies in relation to the employment framework covering MOP(S) Act staff.
The HR Service Delivery Team is responsible for the management and administration of payroll, systems and processes associated with human resources data and reporting. We are committed to improving service standards through innovation, systems and process enhancements.
ABOUT THE OPPORTUNITY
Helpdesk team members will be required to provide pay and conditions advice and support to approximately 2300 federal parliamentarians and MOP(S) Act staff throughout their employment cycle.
The broader HR Service Delivery Team is based in Canberra and has approximately 30 members split into sub-teams (including the Helpdesk) responsible for providing payroll, systems and administrative services to staff employed under the Members of Parliament (Staff) Act 1984 (MOP(S) Act).
Helpdesk Team APS Level 5 Senior Client Service Representative
As the APS Level 5 Senior Client Service Representative on the helpdesk, you are required to undertake tasks of moderate complexity and work with limited direction. You are expected to be able to work under pressure and according to tight timeframes, and to work flexibly within a small team. You can effectively monitor your own workload and prioritise tasks and are willing to assist your team members by taking on additional work where required.
Your duties will include:
Working within a team to deliver high quality services for current and former Parliamentarians and Members of Parliament (Staff) Act 1984 (Commonwealth) employees on a range of services in relation to pay and conditions.Interpret and provide accurate, consistent and timely advice, both verbally and in writing. Tailoring advice according to the audience, including translating a complex employment framework into easy-to-understand information.Monitoring your own workload and that of your team, working flexibly and collaboratively to prioritise urgent enquiries and process a high volume of correspondence.Assisting junior team members by providing some support in relation to capability uplift. Taking responsibility for your own learning and development.Other duties as directed to ensure the outcomes of the Service Delivery Team are met, including working flexibly and the ability to multi-task and assist supervisors where required.APS Level 6 Team Leader
As the APS Level 6 Team Leader on the helpdesk you are required to undertake tasks of high complexity and work with limited direction. You are expected to be able to work under pressure and according to tight timeframes, and to lead a small team distributing and monitoring workloads, answering complex queries and communicating with influence on a range of issues in relation to the MOP(S) Act employment framework.
Your duties will include:
Leading a team to deliver high quality services for current and former Parliamentarians and Members of Parliament (Staff) Act 1984 (Commonwealth) employees on a range of services in relation to pay and conditions.Interpret and provide accurate, consistent and timely advice, both verbally and in writing. Tailoring advice according to the audience, including translating a complex employment framework into easy-to-understand information.Triaging, monitoring and distributing the workload of your team.Onboarding of junior team members, including training the team in relation to the employment framework and building capability across the team.Updating guidance material and checklists, ensuring that team processes are well-documented and that the team are adhering to process.Other duties as directed to ensure the outcomes of the Service Delivery Team are met, including working flexibly and the ability to multi-task and prioritise under pressure.CONTACT INFORMATION
For questions relating to the online lodgement of your application, please email the Recruitment team via ****** or call (02) 6215 1717 between 8:30am - 5:00pm AEST Monday to Friday.
For specific questions relating to this job vacancy, please refer to the details on the contact officer located in the downloadable job pack.
Additional information can be provided on request from the contact officer.
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