Senior Client Relationship Officer
Location – Dubbo (in office)
Employment type – Temporary Full-time opportunity until 30 June 2025
Salary – Clerk Grade 7/8, $106,025 - $117,363 per annum plus employer's contribution to superannuation
This position is open to Australian Aboriginal and Torres Strait Islander people only.
About Aboriginal Housing Office (AHO)
The Aboriginal Housing Office (AHO) is a statutory body established under the Aboriginal Housing Act 1998 (NSW) to ensure Aboriginal and Torres Strait Islander people have access to affordable, quality housing.
The AHO is governed by an all-Aboriginal Board, which provides advice to the Minister for Water and Minister for Housing in NSW.
In addition, the AHO manages and coordinates an annual capital works program, along with developing and implementing financial and resourcing strategies.
Your role
Develop active and collaborative working partnerships with Aboriginal Community Housing Providers (ACHP), community leaders, key government stakeholders, NGOs and Aboriginal clients to deliver housing and housing related assistance to clients through approved services and programs.
What you'll do
Lead client issue and inquiry resolution process from inception to completion to ensure timely completion within service standards.
Collaborate with housing providers in relation to key client based strategic programs.
Manage client outcomes in relation to property transfers.
Act as the local AHO representative and partner in the region building effective working relationships with Aboriginal Housing Providers, community leaders and clients to better meet client needs and develop partnerships that support individual, family and household outcomes and community building.
Contribute to business and performance planning at the regional level and plan activities and projects to ensure the team meets broader planning and service commitments.
Complete work plans, activity tracking and measurements of work schedule completion.
Make recommendations based on subject matter expertise on service delivery gaps and risks that inform sound policy and informed decision making.
Promote and participate in community building programs and whole of government initiatives to strengthen communities and enhance opportunities for community participation.
Work collaboratively with other service delivery teams and DPIE colleagues to enhance access, effectiveness and quality of service delivery, client outcomes and co-ordinated case management.
Provide direct support to client and assets staff.
What we're looking for
Relevant qualifications and/or experience and skills relating to social housing.
Drivers licence, this role requires travelling to remote/rural areas.
The ideal candidate will be customer service focused and driven to providing the best possible client outcomes.
This is an Identified role under the Section 14d of the Anti-Discrimination Act 1977 and as such Aboriginality is an essential requirement of the role.
Demonstrated understanding of Aboriginal cultural beliefs and attitudes and of the socio-economic position of Aboriginal people within Australian society, and of their impacts in relation to housing.
Appointments are subject to reference checks.
Some roles may also require the following checks/clearances: National Criminal History Record Check in accordance with the Disability Inclusion Act 2014.
Working with Children Check clearance in accordance with the Child Protection (Working with Children) Act 2012.
As an Identified role, this position is open only to Aboriginal and/or Torres Strait Islander persons, Australia's First Nations people.
Where a position is identified, an applicant's race is a genuine occupational qualification under the exception in Section 14(d) of the Anti-Discrimination Act 1977 .
There are two alternatives to confirming your Aboriginality, one of which must be uploaded to be considered for the role as follows.
Either will be accepted:
Confirmation of Aboriginality form or written confirmation from 2-3 Aboriginal organisations within the community in which you live/work, which addresses the criteria listed below:
is of Aboriginal and/or Torres Strait Islander descent, and identifies as an Aboriginal and/or Torres Strait Islander person, and is accepted as such by the Aboriginal and/or Torres Strait Islander community.
What We Offer
A challenging and rewarding career Flexible, autonomous work environment Competitive pay and conditions Training and development opportunities to build and maintain capabilities Health & Wellbeing and Employee Assistance Programs.
Want more information?
Visit our website to see more information on Working for us.
We do work that really matters
Working for the Department of Communities and Justice (DCJ) provides lots of opportunities to make a real difference.
We collaborate with other agencies and community partners, to improve lives and realise the potential of children, adults, families and communities.
We're focused on breaking, rather than managing, disadvantage.
It's work that really matters.
Apply now and join Australia's top public sector employer where we will support you and provide an exciting and flexible working environment!
Are you ready to join us?
Click apply, attach a cover letter (maximum 2 pages) outlining how you meet the requirements of the role as well as an up-to-date résumé (maximum 5 pages).
Applications close Thursday 21st November 2024 at 11:59pm AEST.
Got a question?
For more information about the role or what it's like to work for DCJ, please contact the hiring manager Lyall Gibbs on 0427 700 858 or at
If you've got a question about applying or would benefit from an adjustment in the recruitment process to help you perform at your best (including an alternate method submission of the application), please call Syvonne Pereira on 0402 600 846 or via
Visit Recruitment adjustments on the DCJ website to learn more.
Inclusion and Diversity lies at the heart of how we recruit
We continue to hire great people with a wide variety of skills, experience, and backgrounds.
This includes people with disability, Aboriginal and Torres Strait Islander People, women, people identifying as LGBTIQ+, culturally and linguistically diverse people, carers, and other diversity groups.
To find out what DCJ are doing to build an inclusive and diverse workforce, visit Inclusion and diversity on the DCJ website.
Other Information
A talent pool may be created for future ongoing and temporary roles and is valid for a period of up to 18 months.
Thank you for your interest in this role.
We look forward to receiving your application.
To keep up with recruitment opportunities at DCJ, follow us on Facebook:
#J-18808-Ljbffr