IntroductionJoin our growing team of dedicated professionals at Gallagher Bassett, who guide those in need to the best possible outcomes for their health and wellbeing. You'll be part of a resilient team that works together to redefine the boundaries of excellence. At our organization, we value collaboration and making a positive impact in the lives of our clients and claimants, offering you the opportunity to join a team where your skills and dedication can truly make a difference. GUIDE. GUARD. GO BEYOND.We believe that every candidate brings something special to the table, including you! So, even if you feel that you're close but not an exact match, we encourage you to apply.OverviewGrow with GB! Industry leader in providing career development opportunitiesDrive strong customer relationships, client engagement and retention strategySomething for everyone - range of employee benefits, discounts and wellbeing programsAbout the RoleJoin our dynamic Client Services team as a Senior Client Manager and become the voice of our valued client customers. In this engagement-focused role, you will play a pivotal part in supporting our clients' needs, both within our Victorian portfolio and nationally, supporting exceptional outcomes in Workers Compensation claims management.As a Senior Client Manager, you will be responsible for forging strong relationships with both existing and potential clients, managing relationships between GB and large complex clients, including multi-state programs, with potential to manage Workers Compensation Scheme and Self-insured employers. Working closely with our operational and sales teams, you will seize every opportunity to boost service and maximize revenue for our clients (and for us!).How you'll make an impactThrough strategic business planning, you will cultivate mutually beneficial relationships and growth strategies with our clients. Your day-to-day responsibilities will include:Managing client relationships and providing troubleshooting supportAssisting large clients in achieving their performance goalsProactively tailoring services to meet client requirements and industry trendsBuilding and maintaining relationships with key internal stakeholdersLeading claims reviews and ensuring productive meetings between clients and our teamAnalyzing claims trends and implementing processes to manage risksEducating clients on compliant claims management and providing strategic solutionsManaging conflicts between multiple partiesAbout youWe are looking for an enthusiastic, compassionate and customer-centric individual who has:Significant experience in Client, Customer, Relationship or Account Management within the claims, workers compensation or broking industries is essential, ideally across large clients and/or national portfolios;Highly developed communication skills, with the ability to engage and influence at all levels of the organisation;A strategic mindset and approach;Previous experience using Salesforce would be highly regarded;Strong attention to detail;Effective coaching ability;A strong sense of team and collaboration;A resilient attitude.What we can offer you:Attractive remuneration packaging & flexible work arrangements including Work from HomePaid Parental Leave schemeExcellent working environment – our team at GB is renowned for its dedicated and approachable people as well as its friendly, flexible and inclusive working environment which is built around great team support and rewarding opportunities;Exciting career – as our Company grows, so do the opportunities for our people;Opportunities for ongoing education and development through both external and internal programs delivered by our own claims training expertsService recognition awards; and employee assistance program for yourself and immediate family members.A dedication to your wellbeing through our peer support program, corporate health insurance discounts and wellness programsAdditional purchased leave, novated leases, and access to the Gallagher Rewards Program (including discounts & cash-back for hundreds of retailers!)Reproductive LeaveTo applyIf you are ready to make a significant impact and be at the forefront of client management services, apply now to join our team!To be considered for this opportunity you must have the right to live and work in Australia when applying.Agency applicants will not be considered for this position.Gallagher Bassett is an Equal Opportunity Employer and Indigenous Australian applicants are encouraged to apply. As a member of the Diversity Council Australia, we recognise the importance of, and embrace diversity in the workplace.Compensation and benefitsOn top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits.Below are the minimum core benefits you'll get, depending on your job level these benefits may improve:4 weeks annual leave plus up to 2 weeks additional purchased Lifestyle LeaveNovated Leasing opportunitiesTwo paid volunteer days annuallyHealth Insurance Discounts with our Group Insurance PlanEmployee Stock Purchase ProgramPaid parental leaveOther benefits include:Flexible and hybrid work arrangementsMental Health and Wellbeing Support for yourself and immediate family membersEmployee Recognition Awards and Service Milestone RecognitionsPeer Support ProgramAnnual flu vaccinationsAccess to Reward Gateway – discount offers at over 350 retailers!And more...We value inclusion and diversityInclusion and diversity (I&D) is a core part of our business, and it's embedded into the fabric of our organization. For more than 95 years, Gallagher has led with a commitment to sustainability and to support the communities where we live and work.Gallagher embraces our employees' diverse identities, experiences and talents, allowing us to better serve our clients and communities.
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