Senior Client Engagement Officer-Multiple Positon 6 months contract role with possible extension.Hourly pay rate of $62.07/hour + Super.Hybrid work arrangement (WFH + Canberra office).Immediate start.6 months contract role with possible extension.Hourly pay rate of $62.07/hour + Super.Hybrid work arrangement (WFH + Canberra office).Immediate start.PURPOSE OF THE ROLE:You will be assessing complex client needs, determining eligibility for housing, matching resources to needs, implementing and applying legislation, policies and business rules and delivering front-line client services including assisting people accessing the Central Access Point.KEY ACCOUNTABILITIES:Engage and build rapport with a diverse range of clients and stakeholders, both internal and external.Undertake assessments of applications for housing assistance in accordance with the principles of client centred service delivery.Match resources to client's needs and circumstances.Apply legislation and policy within a human services environment.Provide clients with timely information and referrals.Prepare written material related to assessments, resource allocation, decision making and other government requirements.Maintain sound record keeping practices.ESSENTIAL REQUIREMENTS:Demonstrated commitment to high quality, client centred service delivery to a diverse and complex client population, and the ability to engage and build rapport with clients including a sound understanding of the client group and why they may need housing assistance.Ability to assess, match and deliver services to a diverse client group who demonstrate high, complex and priority needs.Proven analytical and problem-solving skills of a high order including the ability to research, interpret and apply legislation, regulations and other guideline material relating to the operations of the work area.Proven well developed oral and written communication skills including the ability to build relationships, liaise and negotiate with community and government services and colleagues.Experience in undertaking a broad range of administrative tasks and maintaining clear and sound record keeping practices.Experience in using a range of IT business and office applications.Relevant tertiary qualifications in Social Work, Community Development, or a related field.If this sounds like you, please submit your resume by clicking the 'Apply Now' button. For further information about this role, please contact Naresh at 0481 615 994 or drop an email to ****** .About Easy Authoring:Established in 2006, Easy Authoring helps job seekers find the right opportunity to match their skill set and career progression. We are the authorised suppliers to NSW, ACT, QLD, the Federal government, and multiple corporations.Apply Now - or - Apply with Indeed#J-18808-Ljbffr
