Together we drive positive business outcomes
Challenge yourself to make an impact in this exciting new role and take an opportunity to grow and diversify your career
Permanent Full-Time position based at our Mascot Campus
The Qantas Group sits at the heart of the fast-moving, challenging, and exciting aviation and travel sector. Today, 35,000 people work in Australia and overseas across our airline, freight, catering, ground service, and loyalty arms, driving our success and maintaining our position as a world-class organisation. As we engage our next generation, we continue to look for the passion and commitment that have always set the Qantas Group apart. In this uniquely dynamic environment, you're encouraged to embrace a challenge and build your experience every day.
The Qantas NSW Workers Compensation Team is growing as part of our recent awarding of a group Self Insurance Licence to now cover all companies that are part of the Qantas Group in NSW. We are seeking a skilled and motivated Workers Compensation Claims Officer to join our expanding team in New South Wales.
The Senior Claims Officer position is part of a centralised national support service that is responsible for managing a portfolio of complex and litigated workers' compensation claims with the aim of reducing the number and cost of these claims and hence reducing costs to the business. You will manage a wide range portfolio of complex claims as well as review and assess workers compensation claims in accordance with NSW Workers Compensation legislation and provide guidance to Claims Officers making liability decisions.
This role will be responsible for leading and mentoring claims staff in developing effective claims and injury management strategies. You will influence, motivate, and strive to deliver exceptional claims management outcomes, educating and assisting the claims team on complex and litigated claims. You will lead case reviews and assist with the development of claims management strategies on all open claims.
To be successful you will possess:
Higher School certificate or equivalent
Workers Compensation Self-Insurance experience preferable
Working knowledge of NSW legislative workers compensation framework & timeframes
Ability to manage complex workers compensation issues/procedures
Strong skills in identification and management of barriers and strategies associated with injury and claims management
Expert knowledge of PIAWE legislation, regulation and Standards of Practice
Expert knowledge in processing of Workers Compensation Weekly Benefits
Excellent verbal and written communication skills
Well-developed computer skills including knowledge of Microsoft Office products
Strong and effective interpersonal skills with the ability to build constructive and effective working relationships
Evidence of high-level attention to accuracy and detail
Must maintain confidentiality of information
Qantas is an equal opportunity employer committed to providing a working environment that embraces and values diversity and inclusion. We encourage Aboriginal and Torres Strait Islander, and people of all backgrounds to apply. If you have any support or access requirements, we encourage you to advise us at the time of application. Your personal information will be kept confidential in compliance with relevant privacy legislation.
Be a part of something special and play your part in the Qantas story – get in touch today.
Please note: applications will only be considered for candidates who have the right to work in Australia / New Zealand without restriction or sponsorship.
About Us Bring your spirit to ours! Come onboard and you'll be joining a team of over 27,000 people across Australia and the globe. We're proud to be one of the world's leading airlines and one of Australia's most iconic brands. This reputation rests not only on our history of safety, reliability, engineering, and service, but on the people who make it happen.
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