Company:
We are seeking candidates for the following position based in the Melbourne office:
Senior Claims Consultant What can you expect? Echelon Claims Services, a division of Echelon Australia Pty Ltd, offers a premier claims management service, specializing in insurance operations and self-insurance programs. A full-time position currently exists for a Senior Claims Consultant managing liability claims within our Melbourne team. Your portfolio of clients will predominantly be Victorian Councils.
In this position you will complete a variety of duties, including liaising with claimants, clients, solicitors, repairers, and assessors, whilst conducting general claims duties. The successful applicant will be well organized, highly motivated and have a positive attitude. This is an opportunity to join a highly regarded, collaborative, friendly and successful team.
What is in it for you? Marsh strongly believes in "Feeling comfortable bringing your whole self to work is a fundamental right of every colleague." We offer following benefits to our employees so they feel valued each day at work:
Genuine work life balance - hybrid working environment Leading training and development program Professional environment where your career path really matters and is supported in our global organization Great team environment with energetic and supportive colleagues. We will count on you to: Liaise with the Manager to provide any relevant information to ensure the successful and efficient ongoing operation of the claims unit. Accept full responsibility for the day-to-day management and updating of a claims portfolio and ensure an accurate record of the claims status is maintained. Liaise with clients and claimants to ensure appropriate, timely and cost-effective resolution of liability claims. Make recommendations to clients and negotiate settlement of claims after obtaining the authority of the relevant client. Ensure that any file that exceeds the client's insurance excess is referred to the relevant insurer and update claims database appropriately. Ensure regular communication with clients regarding progress of claims and to ascertain the client's satisfaction with the way their claims are being managed. Participate in regular meetings of claims unit staff to assist in identifying possible streamlining/improvements to existing claims procedures. Assist in delivering approved training programmes to client staff as requested. What you need to have: Prior experience managing claims Public liability claims experience would be highly regarded Strong communication, interpersonal and stakeholder management skills Demonstrated initiative and understanding when managing confidential information. Marsh is the world's leading insurance broker and risk adviser. With more than 45,000 colleagues operating in more than 130 countries, Marsh serves commercial and individual clients with data driven risk solutions and advisory services. Marsh is a business of Marsh McLennan (NYSE: MMC), the leading global professional services firm in the areas of risk, strategy and people. With annual revenue of over $20 billion, Marsh McLennan helps clients navigate an increasingly dynamic and complex environment through four market-leading businesses: Marsh, Guy Carpenter, Mercer, and Oliver Wyman.
Marsh McLennan is committed to creating a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law.
At Marsh we recognise that our people have different priorities and commitments. We are passionate about providing an inclusive workplace that supports all of our employees in managing those priorities, and we celebrate the diversity of all the family groups that make up our extended Marsh family.
Please apply using the link below, applications will only be considered from candidates who have the appropriate approval to work in Australia. Successful applicants will be required to complete a Criminal & Bankruptcy check prior to commencement of employment.
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