Senior Case Manager - Self Insurance (Hybrid)

Introduction Join our growing team of dedicated professionals at Gallagher Bassett, who guide those in need to the best possible outcomes for their health and wellbeing. You'll be part of a resilient team that works together to redefine the boundaries of excellence. At our organization, we value collaboration and making a positive impact in the lives of our clients and claimants, offering you the opportunity to join a team where your skills and dedication can truly make a difference. GUIDE. GUARD. GO BEYOND.
We believe that every candidate brings something special to the table, including you! So, even if you feel that you're close but not an exact match, we encourage you to apply.

Overview Your Role The Senior Case Manager is responsible for the management of a portfolio of claims under the WIRC Act, focusing on proactive claims management service for all customers. Due to growth, we currently have a permanent full-time position available with a flexible hybrid approach, working in our Melbourne CBD office and WFH, with the requirement to attend onsite visits to client sites in VIC.
The role will focus on the RTW and recovery of the injured worker in collaboration with their employer and treatment team. This will require you to build strong working relationships with your aligned employer to achieve sustainable claims outcomes for their injured workers and business.
You will specialize in all parts of the claims management process including initial liability determinations, return to work planning, claim closure, dispute resolution, and more.

How you'll make an impact You will contribute to Gallagher Bassett across the following: Ensuring compliant management of current and ongoing claims within the provisions of the WIRC Act and the non-delegated claims management modelDelivering excellent customer service to injured workers and collaborating with the treating doctorIdentifying and assisting in achieving sustainable early Return to Work outcomesEnsuring the swift processing of accounts for independent service providers and injured workersDetermining claims in accordance with delegated limits and legislation and managing claims on an ongoing basis to finalizationParticipating in Claim Review Meetings and Case Conferencing and preparing up-to-date summary reports of claims for your clientConducting regular face-to-face case conferences with treating health providers, injured workers, clients, and any other relevant stakeholders About you We're interested in hearing from people who possess:Workers Compensation claims management experienceKnowledge and experience in managing a portfolio of claims under the WIRC ActStrong knowledge of the provisions of the WIRC ActProven experience in building lasting relationships and having quality face-to-face conversations with clients/customersSound knowledge and experience in the Microsoft Office Suite of products and other work-based systemsThe ability to work both in a team setting and autonomouslyIf you live our values and demonstrate the people capabilities, we can not only offer you great career opportunities, but on a day to day you'll experience the following: Flexible work arrangements – including WFHPaid Parental LeaveOpportunities for ongoing education and developmentService recognition awardsEmployee assistance program for yourself and immediate family membersExcellent Working Environment – friendly, flexible and supportive working environment which is built around great team support and rewarding opportunitiesExciting career – as our Company grows, so do the opportunities for our peopleA brief overview on GB Gallagher Bassett is Australia's largest Third-Party Administrator (TPA). Our focus is refreshingly simple: we manage insurance claims on behalf of insurers, brokers, government bodies, and self-insured corporations.
Gallagher Bassett (GB) has six offices in Australia located in Northern Territory, Adelaide, Perth, Brisbane, Melbourne, and Sydney, employing over 2000 staff.
GB values its employees and offers a friendly, comfortable working environment that facilitates a Work and Life Balance!
To applyBe engaged with a high performing and agile team backed by a positive culture. If this sounds like your future career, then we want to hear from you today! Click on Apply for this Job.
To be considered for this opportunity you must have the right to live and work in Australia when applying. Agency applicants will not be considered for this role. Gallagher Bassett is an Equal Opportunity Employer and Indigenous Australian applicants are encouraged to apply. As a member of the Diversity Council Australia, we recognize the importance of, and embrace diversity in the workplace. We will make reasonable accommodations to known physical or mental limitations of an otherwise qualified applicant.

Compensation and benefits On top of a competitive salary, great teams, and exciting career opportunities, we also offer a wide range of benefits.
Below are the minimum core benefits you'll get, depending on your job level these benefits may improve:
4 weeks annual leave plus up to 2 weeks additional purchased Lifestyle LeaveNovated Leasing opportunitiesTwo paid volunteer days annuallyHealth Insurance Discounts with our Group Insurance PlanEmployee Stock Purchase ProgramPaid parental leaveOther benefits include: Flexible and hybrid work arrangementsMental Health and Wellbeing Support for yourself and immediate family membersEmployee Recognition Awards and Service Milestone RecognitionsPeer Support ProgramAnnual flu vaccinationsAccess to Reward Gateway – discount offers at over 350 retailers!And more...We value inclusion and diversity Inclusion and diversity (I&D) is a core part of our business, and it's embedded into the fabric of our organization. For more than 95 years, Gallagher has led with a commitment to sustainability and to support the communities where we live and work.
Gallagher embraces our employees' diverse identities, experiences, and talents, allowing us to better serve our clients and communities. We see inclusion as a conscious commitment and diversity as a vital strength. By embracing diversity in all its forms, we live out The Gallagher Way to its fullest.
Gallagher believes that all persons are entitled to equal employment opportunity and prohibits any form of discrimination by its managers, employees, vendors, or customers based on race, color, religion, creed, gender (including pregnancy status), sexual orientation, gender identity (which includes transgender and other gender non-conforming individuals), gender expression, hair expression, marital status, parental status, age, national origin, ancestry, disability, medical condition, genetic information, veteran or military status, citizenship status, or any other characteristic protected (herein referred to as "protected characteristics") by applicable federal, state, or local laws.
Equal employment opportunity will be extended in all aspects of the employer-employee relationship, including, but not limited to, recruitment, hiring, training, promotion, transfer, demotion, compensation, benefits, layoff, and termination. In addition, Gallagher will make reasonable accommodations to known physical or mental limitations of an otherwise qualified person with a disability, unless the accommodation would impose an undue hardship on the operation of our business.
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