Senior Case Manager Level 1
Location:
Allianz, Patersonia, Australia
Posted:
2 months ago |
Type:
Permanent |
Salary:
Competitive
The role
The purpose of this role is to manage a portfolio of claims and deliver high quality claims management services to achieve return to work outcomes, while adhering to service standards and compliance requirements.
You'll be responsible for:
Ensuring customer service standards are maintained and responsibility taken for prompt resolution of issues/complaints.
Maintaining regular contact with customers and/or other stakeholders, ensuring they are consulted as part of the claims management process, informed of all key claim developments, and aware of their obligations.
Proactively managing claims with a focus on strategic collaboration and case management, identifying and managing return to work barriers on individual claims, and implementing strategies to address these to maximize return to work and health outcomes.
Working with Team Manager and specialists within the team to provide coaching and support to team members as required.
Actively contributing to the achievement of business targets and participating in departmental projects as required.
About you
Experience in a claims/customer service role, ideally within the insurance industry and/or with knowledge of allied health (rehabilitation, physiotherapy, occupational therapy).
Demonstrate enthusiasm and ability to deliver high quality services and positive customer experiences.
Demonstrate evidence of technical proficiency with systems, software, databases, reporting, and communication tools.
Ability to plan and prioritize effectively, organize tasks, and manage competing resources and demands.
Ability to recognize, avoid, manage, and escalate conflicts to enable effective and timely resolution in accordance with organizational processes.
Excellent verbal and written communication skills, capable of communicating with clarity, impact, and influence.
What's on offer?
TAS Team is leading in scheme market share and has significant staff experience.
The Underwritten team provides national support.
Team is growing with positive changes underway to support our people, including automation, investment into resources, and new office planning.
Modernization plan underway with a heavy investment in technology and innovation to support our customers and our people.
Development and career opportunities within Tasmania and nationally.
A sense of belonging in the workplace, where you are welcomed and encouraged to bring your most authentic self to work.
An employer committed to supporting your work/life balance and open to conversations about flexible & remote working.
Access to over 10,000 on-demand learning resources and programs to support your career development.
Deals and discounts across a range of retail, tech, and travel brands, and offers for health and well-being.
Initiatives to support your financial wellness through selected discounted Allianz insurance products, superannuation matching, salary sacrificing, novated leasing, and our referral bonus scheme.
The opportunity to take part in our Employee Share Purchase Program - own a piece of your employer.
About Allianz
At Allianz, we care about everything that makes you, you. We believe in an equitable workplace that celebrates diversity and inclusion, where people of all genders, ages, religions, sexual orientations, abilities, and work statuses are not only welcomed but valued for the perspectives and talents they bring to work.
Adjustments and support
If you require any support and adjustments to participate equitably in our recruitment process, we encourage you to reach out to
******
for a confidential conversation.
Join us. Let's care for tomorrow.
www.allianz.com.au/careers
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