SENIOR BUSINESS SUPPORT OFFICER STUDENT ADMINISTRATION JOONDALUP CAMPUS $92,087 TO $99,353 PA PLUS 17% SUPERANNUATION FULL TIME, 1X ONGOING / 1X FIXED-TERM TO DECEMBER 2026 Your Opportunity
Enjoy great benefits and work conditions with one of Joondalup's largest multicultural & diverse employers. Access professional development, career progression, and health & wellbeing programmes and onsite facilities. Apply your passion for business and systems improvement focused on customer experience, working in state-of-the-art facilities.
The Role
If you are a highly motivated, customer-focused individual who thrives working in a complex customer-oriented and high-volume environment to implement system improvements, analyse new system releases and manage information integrity, we would love you to join our Business Support Team.
You will have access to fantastic work conditions, facilities, and benefits in return for sharing your expertise and passion for working in a high demand customer environment to:
Develop positive networks and relationships with key stakeholders to continually improve business processes and systems. Act as primary contact with end users (staff and students) of the Student Management Systems (SMS), Customer Relationship Management systems (CRM) and associated applications, to resolve problems and improve functionality and enhance the student experience. Share your expertise by training end users in system usage and functionality. About You
Your resume should evidence experience and capabilities within the following priority areas:
Previous experience working in a similar role and operating within a very busy customer focused environment. Knowledge management experience within complex business systems, including the ability to extract and interrogate the accuracy of data, and test software applications. Project management capability (relevant to the role), including delivering results through effective planning and execution of system and process improvements, achieved through effective consultation with key stakeholders. Change management capability including stakeholder management, communication, collaboration, problem solving, and training end users to achieve sustainable change. Proven ability to investigate, identify and analyse key issues and associated alternatives, benefits, and costs to develop practical solutions (consider creative and innovative cost-effective solutions). Experience with web scripting and database query languages is desirable, but not essential. You will also demonstrate personal attributes that are congruent with the University's values of Integrity, Respect, Rational Inquiry and Personal Excellence and Courage.
Benefits & Remuneration
These full time, ongoing and fixed-term positions attract remuneration of $92,087 – $99,353pa plus 17% University superannuation contribution. Please visit our Employment Opportunities on the ECU website for the full range of benefits including flexible working arrangements which may also be negotiated to meet your personal circumstances.
Contact
Interested applicants are encouraged to contact Jarrod Burgess ( ) for more information.
How to Apply
Please upload your resume and covering letter with reference to the advert and position description.
Closing Date:
Applications close on Sunday 27 October 2024 at 11:30pm AWST. ECU reserves the right to commence shortlisting and the appointment process throughout the advertising period.
PLEASE NOTE: BECAUSE THIS IS AN ONGOING POSITION, APPLICATIONS WILL ONLY BE ACCEPTED FROM CANDIDATES WHO HAVE EITHER PERMANENT RESIDENCY OR AUSTRALIAN CITIZENSHIP. ECU is a diverse and inclusive workplace reflecting the differences in society. Specific strategies and initiatives are in place to address underrepresentation of specific groups. Applications are encouraged from suitably qualified people from all backgrounds. Aboriginal and Torres Strait Islander people are strongly encouraged to apply.
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