Job Description At Australian Super, we truly care about our colleagues.
We know work and life are intertwined.
That's why we support the diverse needs of everyone and have policies that enable us all to thrive and be truly flexible.
We ensure diversity is celebrated for the opportunity it provides us all to learn and grow, and deliver better outcomes for members.
Your New Role: This 12-month contract sits in our wider L1 risk and compliance team.
It has been created to contribute to the design, development and embedding of a scalable, simple and repeatable approach to delivering appropriate and sustainable remediation outcomes for members and the Fund.
These approaches and methods must accommodate for the successful integration of uplifted processes or lessons learnt back into BAU and consider the role our third-party service providers in remediation activities.
Ideally, you will have delivered complex remediations and know how to execute remediation end to end, often through ambiguity.
Key duties include but are not limited to: Document business requirements, technical specifications and business cases to support project deliverables and funding requirements.
Define and table remediation and compensation methodology for decision ensuring it includes meticulously documenting rationale for decisions to evidence our requirements under RG277 and results in remediating our members honestly, efficiently, and fairly.
Analyse and interpret complex data to support business making decisions and influence stakeholders from a multitude of different disciplines with a clear vision to gain agreement on priority work to execute.
Write high quality remediation methodology, communication and payment plans which can be executed by the project team and business partners.
Analyse incidents to form a view on scoping, scheduling and capabilities to deliver to support the PM to author a funding request.
Estimate effort and sequencing of own activities to support delivery schedule and identify impacts to other initiatives or capabilities to identify schedule issues.
Collates and authors insightful reporting to the relevant governance forums with clear calls to action with a metricated view of success.
Champion a continuous improvement culture and remain vigilant to reject the status quo.
Operate and make decisions according to the Fund's Policies, Standards and Procedures and the Fund's Key Decision Registers and the delegated authorities.
Utilise SQL skills to query and manipulate data from various sources, as well as perform quality assurance and testing procedures.
Ensure relevant legislative and organisational requirements are met; keep up to date on all key changes to relevant regulations.
What You'll Need: Explicit understanding of RG277 Previous project management experience gained from leading or supporting large-scale or complex remediations.
Ability to define and author business requirements, process, methodology, communications and payment plans to a very high standard.
Ability to translate, articulate and present complex information simply to support timely decision making.
Strong analytical thinking and problem-solving skills.
Subject matter expert in remediation, administration and insurance product datasets desirable.
Solid understanding of valuations, unit price, performance and other transactions that impact members account balances desirable.
Proficiency in SQL and/or Python highly desirable.
Life at Australian Super Australian Super is committed to colleague development, and we support our people with ongoing learning, coaching and training, as well as career opportunities across our expanding global organisation.
We offer generous leave entitlements and promote a blended working environment in which all roles can flex, and we're happy to discuss what this looks like for you.
We cultivate a workplace that champions safety, respect, inclusiveness and diversity.
We are committed to supporting our diverse workforce in a way that is inclusive and embraces diversity in all its forms.
If you require any reasonable adjustments to the recruitment process or the role, please let our recruitment team know.
What's Next Apply now, if you share our values of Energy, Integrity, Generosity of Spirit and Excellent Outcomes and would like the opportunity to work in a challenging, growing and rapidly evolving team to deliver outstanding results.
Australian or New Zealand citizenship or Australian permanent residency status is required.
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