Senior Business Analyst - Insurance ClaimsCompany DescriptionSupporting millions of Aussies since 1988 with low fees and competitive long-term performance. Profits back to members, not shareholders.Closing date: 6th Dec 2024Please note Rest does not accept speculative resumes from recruitment agencies. Rest will review applications prior to the closing date and may close the role earlier.Job Description12 month Fixed Term ContractProven transformation experience in the Super Insurance Claims space essentialHybrid working as standardWork with purposeEstablished in 1988, Rest is one of Australia's largest profit-to-member superannuation funds. We support nearly two million members, with around $86 billion of funds under management and are recognised as a responsible investment leader. We believe when members understand and engage with their super, they're more likely to get a better retirement outcome.Everything we do at Rest is underpinned by our values and behaviours, we want to Be Daring, Keep it Simple, Take Action and Have Grit. To put it simply we want our people to thrive and love the work they do.Rest's Data, Technology and Delivery (DTD) business unit is accountable for planning and preparing the organisation for the future through strategic technology innovation, as well as charting our business strategy and executing for today and tomorrow.ResponsibilitiesGathering and documenting requirements: Gather, review, analyse, validate, evaluate, and map business systems, processes and user needs and translate them into requirements/user stories with acceptance criteria.Managing stakeholders: Engage, inform and negotiate with stakeholders to elicit and validate requirements and prioritise them.Analysing and modelling: Analyse documents, programs, logic, process flows and specifications. Model the requirements using a range of techniques such as process mapping, story mapping, user stories and acceptance criteria, business rules.Managing the requirements lifecycle: Ensure that requirements/user stories are prioritised based on their value, complexity, and feasibility, ensuring that the most critical items are delivered first.Team communication and collaboration: Work closely with Engineers, Testers, Change Managers and Third Party members within the product/platform/project team to ensure everyone understands business requirements to be able to develop a fit-for-purpose solution.Risk and issue management: Identify risks and issues and develop effective mitigation/management strategies according to Rest's risk framework, and communicate risk assessments and plans to the necessary stakeholders.QualificationsBusiness domain knowledge in superannuation or financial services.Proven transformation experience in the Super Insurance Claims space essential.Ability to understand business functionality, business complexity and interdependencies.Proven experience in establishing requirements and specifications for system integration (incl. via API) and single sign-on.Proven experience in performing data analysis.Ability to develop compelling business cases with accurate cost and effort estimations.Highly developed strategic, analytical, problem solving, issues management and evaluation skills to deliver innovative solutions.Understanding of modelling techniques, such as business process models and notation (BPMN), data flow diagrams and unified modelling language (UML), SIPOC and value stream analysis.Demonstrated experience in writing user stories and acceptance criteria.Excellent communication, facilitation, consultation, negotiation and reporting/presentation skills, including the ability to influence people at all levels, and foster and maintain collaborative working relationships both within and outside the organisation.Ability to quickly troubleshoot problems that may arise in work products.Proven ability to work under pressure, meet deadlines and prioritise workloads.Additional InformationOur benefits have been designed so you can tailor your experience with us and include:Personal and professional development opportunities.Hybrid working.Purchase leave scheme and gender neutral 16 weeks paid parental leave.Super Contribution Continuation for 12 Months of parental leave.Linkedin Learning.Income Protection Insurance.Rest Excellence awards (peer recognition awards based on Rest's values and behaviours).Rest Stops - meeting free breaks.If you share our values, believe you can help make a difference for our members and want to be part of a leading superannuation fund with a Super culture, please click Apply Now.Rest is committed to creating a flexible work environment and culture that embraces diversity, equity, and inclusion - where people feel welcome, safe to be themselves and inspired to do their best.We value the different backgrounds, lived experiences and abilities our diverse team brings. We welcome and encourage applications from candidates of all ages, cultural backgrounds, faiths, gender identities, sexual orientations and thinking styles. This includes people with disability, neurodiverse individuals, Aboriginal & Torres Strait Islander peoples and those with disrupted work history due to career or other breaks.Please note only people with the right to work in Australia will be considered.
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