Be Part of Our Next Chapter For over almost 60 years, our solutions have enabled impactful connections between some of the world's leading brands and their customers. And while we've already done a lot of work we're proud of, we're just getting started!
We're a global technology company focused on creating dynamic, smart, personalised and engaging customer experiences powered by our range of digital hardware, our proprietary content management system and our industry leading signage solutions. We work in over 50 global markets and have 9 offices around the world, with a global headquarters proudly located in our founding home of Sydney, Australia.
Coates Group has the values of a family-owned business and the innovative spirit of a start-up, both which fuel our purpose – Creating Connections. Empowering Partnerships. Always Evolving. Through hard work, dedication and creativity, we've become industry leaders who have won awards and set records while remaining focused on continual growth and evolution. We are a 2x Australia Good Design Award winner and successfully completed the largest hardware deployment in Quick Service Restaurant history.
We are curious, charismatic, authentic and we value and leverage the diversity of our crew. We are imaginers, kindness enthusiasts, experts, creators, thinkers, challengers, collaborators and over-achievers. Together, as a Crew, we are revolutionizing the way the world's leading brands leverage technology to drive the best customer experiences.
Senior Business Analyst will play an integral role in understanding and conveying the customer needs to the Engineering team to ensure the delivery of a solution that fits the client's needs. The Senior BA will be expected to liaise with a variety of stakeholders in translating actionable business requirements into functional and technical specifications including process mapping of functional flows. In addition, the role will be responsible for ensuring all requirements are documented clearly and accurately to support the development lifecycle.
Responsibilities:Collaborate with customers, product managers and business stakeholders to gather, analyze, and document technical and functional business requirements that meet business outcomesConduct workshops and interviews to elicit, validate, and document clear business requirementsMap client requirements into product epics/featuresDecompose product epics/features into user stories/tickets with detailed functional and technical requirements, and clear acceptance criteriaDevelop strong working relationships with internal stakeholders and external clients to define and confirm business requirementsProvide content for the Product Manager to include in external-facing product documentation describing features, business rules, and use casesCreate necessary artefacts, including capability gap analysis and process flow diagramsSupport the maintenance and update of user guides based on functional changes as projects are deliveredSupport the creation of UAT test cases with the consideration of client acceptance scenarios and conduct internal UAT of delivered featuresFacilitate the creation of traceability matrices from detailed requirements to test casesIdentify opportunities to improve internal processes and practices and propose practical solutions to be implementedConduct research and develop a thorough understanding of customer needs and new technologies in collaboration with Product Managers to ensure alignment with Product visionCross team collaboration to manage functional dependencies and ensure these are considered as part of sprint planning and during sprintsAble to get into detail in terms of technical solutions to influence the best options for functional changes that still meet business needs but also meet strict project schedulesQualifications & Experience:5+ years' experience within a similar roleTertiary qualification in Computer Science, Software Engineering or related fieldExperience in Digital Software for 5+ years (preferred)Experience creating detailed functional specifications for Digital software products (5 years)Experience using Figma to create or update wireframe designs as requiredExperience working in both agile and waterfall methodologiesExperience using Jira and ConfluenceKnowledge of BABOK and business process mapping methodsAbout Coates We are industry leaders who have won awards and set records. We are led by a forward-thinking CEO who has demonstrated a true passion for people and making Coates a place where people genuinely enjoy working. Our growth plans enable a focus on providing rapid career advancement opportunities for our talent.
Together, we are creators, allowing us to make our purpose a reality – to create immersive brand experiences for everyone.
Join a Crew that Cares Be part of a global team of talented, ambitious, creative people that value integrity, individuality and inclusivity.
The benefits include an annual market competitive bonus program and our "Thrive Program" which includes a suite of flexible work options because we're strong believers that you should never miss an important life or work moment. Thrive also provides dedicated time to prioritize our health and wellbeing (think virtual Yoga or meditation sessions), a Global Wellness paid day off to recharge as well as a "Give Back Day" to allow our Crew an opportunity to make an impact in the community.
Coates Group is an Equal Opportunity Employer and does not discriminate on the basis of race, color, creed, national or ethnic origin, gender, religion, disability, age, political affiliation or belief, disabled veteran, veteran of the Vietnam Era, or citizenship status (except in those special circumstances permitted or mandated by law).
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