About UsFounded in the Queensland outback in 1920, Qantas has grown to be Australia's largest regional, domestic, and international airline. Qantas has a range of subsidiary businesses that support the overall operations of the Group. The Qantas Group's main business is the transportation of customers and freight using two complementary airline brands — Qantas and Jetstar — operating regional, domestic, and international services.Job DescriptionWork on exciting projects across our Airline Experience or Digital & B2C Technology TeamsOpportunity to innovate and drive change through technology3 x Permanent, full-time (hybrid) Senior Business Analyst roles working at our Mascot CampusThe Senior Business Analyst role bridges the gap between our Technology and Business teams. You will work on projects within the Airline Experience or Digital & B2C Technology domains, managing the full lifecycle, from requirements gathering and solution design to functional needs and user training activities. This position will engage with a diverse range of stakeholders across Qantas' business and technology domains, supporting key projects for our operation centres and airports.You'll HaveMinimum 5 years' experience working in a business analyst or similar roleStrong stakeholder engagement and management skillsExperience working with Waterfall and Agile methodologiesExcellent verbal and written communication skills with the ability to communicate complex ideas to technical and non-technical audiencesExcellent documentation skillsExperience working on and delivering successful outcomes in large-scale IT project initiatives.Experience working on large-scale and complex business environmentsProven ability to work collaboratively with cross-functional teamsStrong analytical and problem-solving skillsExperience with modern delivery frameworks including scrum, Kanban, lean, HCD, test automation and othersAviation or airports experience is desirableExperience working with B2C/CRM systems & contact centre technologies desirable i.e. Salesforce, Genesys.Familiarity with contact centre operations advantageous.Experience with emerging technologies & integrations desirable i.e. AI, chat bot, API'sQantas is an Equal Opportunity Employer, so by coming to work for us, you'll be part of an organisation that encourages diversity, supports charities and environmental initiatives. We encourage Aboriginal and Torres Strait Islander – and people from every other kind of background – to apply. We are committed to creating an inclusive workplace. Talk to us about how this job could be flexible for you.Please note, you may not receive correspondence regarding your application until January 2025. We appreciate your patience and understanding.Why Qantas?You'll join a team where creativity and passion are encouraged. Our people come together to allow us to dream big and deliver successfully.There are many different opportunities across our team, which means you'll be able to grow both personally and professionally at Qantas. Your development is a priority for us – so that you can maintain the high standards our customers have come to expect and can continue to develop over time. You'll be supported from day 1 with on the job training and coaching as well as our formal training opportunities. While you may start in this role, we've got a great track record of supporting our people to take their career in so many different directions, the destinations are endless.The Qantas employee benefits program offers amazing benefits that extend well beyond travel:We love to travel: Enjoy heavily discounted air travel within Australia and across the globe, both for you and your family and friends, as well as exclusive deals on accommodation and holidays.We have flexible leave options: Make use of leave and flexible working opportunities including 18 weeks paid parental leave (plus superannuation payments on all paid and unpaid parental leave until your child turns 1) and additional purchased leave options for eligible employees.We'll give you access to thousands of rewards: Through our partnerships we can offer you discounts across shopping, food and wine, insurance, health and wellbeing, leisure and entertainment. You can also take advantage of our salary packaging program including motor vehicles, eligible portable electronic devices and professional memberships.We'll support your wellbeing: Whether it's learning to better support your own and others' mental health, our interactive wellbeing app or your very own tailored nutrition plan.Applications Close: January 5th 2025
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