Location: Open to Sydney, Brisbane, Adelaide & Melbourne How will I help? Lifecycle & Experience Village is focused on retention, engagement, and depth of relationship with existing Consumer & Business customers. As a Senior BA, your role is crucial in the design and development of strategy for transformation initiatives across Cash & Transactional Banking (CTB).
You will have a strong understanding of digital applications, customer experience, technology, and payments trends. Experienced in supporting Senior Managers in delivering work streams for larger transformation initiatives, you will develop initiatives to existing GTM or service delivery functions. Providing compelling cases to Senior Stakeholders/leaders to understand issues, customer pain points, and provide solutions for delivery within CTB.
Key Responsibilities :
Leading the achievement of Westpac's strategy by working with stakeholders to elicit, analyse, communicate and validate requirements for changes to business processes, policies, information, and systems. Defining and managing the requirements through the delivery lifecycle to meet business needs including functional, non-functional, and data requirements. Providing and directing recommendations for process re-design and improvements and business solutions, enabling changes to processes, policy, and/or information that support Westpac to achieve targeted business outcomes and deliver business value. Developing process mapping and analysis, story maps or experience maps, and completing target solution gap analysis. Providing coaching and mentoring across the team where required. What do I need? Experienced in business process improvement/re-engineering, data analysis, system functional/non-functional analysis, and business case preparation experience. Major end-to-end business process re-engineering or business transformation initiative know-how. Major delivery projects proficiency, ensuring solutions enable business processes to deliver the desired business outcomes and value. Facilitation of business solution workshops involving participants from senior management to business users. A strong understanding of technology and business systems strategically and operationally. Strong knowledge and experience in Agile project methodologies. Coaching & mentoring skills. What's in it for me? You'll play a significant part in the future of a business that has been around for 200 years. Our purpose is creating better futures together. So, we'll back you in the development of your career, internal career prospects, and flexible working. You'll also keep learning to grow, backed by a fantastic team of people with a can-do, supportive structure.
Whatever shape your family takes, we offer generous paid and unpaid parental leave for your nominated primary and support carers. This includes leave to organise adoptions, surrogacy, and foster care arrangements. We continue to pay your super contributions while you take all the time you need to get your new family settled.
What's it like to work there? We are a collaborative team of passionate people with a shared ambition to make a difference for our customers, our communities, and each other. At Westpac, making a difference means creating impact, unlocking our own and each other's passions, and transformative success stories to create better futures together.
As well as competitive remuneration and a great culture, joining the Westpac family gives you access to a wide range of employee benefits to help you manage your priorities - whether that means family life, work/life balance, ambition to grow, or all the little perks in between.
We'll empower you to shape your career path. Through personalised upskilling, mentoring, and training opportunities, you're in control of where you start and how you'll grow.
As an equal opportunity employer, we are proud to have created a culture and work environment that values diversity and flexibility – and champions inclusion.
We invite candidates of all ages, genders, sexual orientations, cultural backgrounds, people with disabilities, neurodiverse individuals, and Indigenous Australians to apply. If you have questions about the recruitment process, please email
Do you need reasonable adjustments during the recruitment process? We can provide reasonable adjustments for individuals with disabilities and/or neurodiversity. If you require an adjustment to be made during the recruitment process at any stage, please call 1800 655 592 Option 2.3 or email
Job Info Job Identification: 51414 Job Category: Transformation and Continuous Improvement #J-18808-Ljbffr