SENIOR BUSINESS ANALYST Adelaide, SA Immediate Start Financial Services. We are currently looking for a driven and dynamic Senior Business Analyst to join our fast-paced team in Adelaide! Prosper and grow with one of the world's great service companies. About the Company Our Client has a rich heritage and offers employees a multitude of opportunities. We aim to attract the best people inside and outside of the business – building an organisation where the best talent thrives. About the Role As a Business Analyst in the Collections Team within the Customer Solutions, you will be responsible for supporting the Project Manager in all project activities that deliver business and/or technology solutions, including projects, enabling the client to achieve its strategic goals, business benefits and outcomes. The Senior Business Analyst will be responsible for defining and implementing work stream processes, systems, and structures. They will collaborate with cross-functional workshops to define requirements and facilitate the transition to "to be" processes. Responsibilities include Provide input to define and implement work stream processes, systems, and structures. Collaborate with cross-functional workshops to define requirements and "to be" processes. Act as a liaison between program delivery and technology teams to gather requirements. Provide input on technology requirements and potential benefits. Conduct super user and end-user training as required. Define configuration specifications and/or technology requirements. Develop relationships with technical leads to optimise integration. Assist in designing, documenting, and maintaining system processes. Participate in solution testing activities across the program. Communicate key insights and findings to the delivery team. Create and maintain issue logs, meeting minutes, schedules, summaries, and updates. Identify opportunities to increase adoption and customer satisfaction. What you will need to succeed (MUST) At least 3-5 years of Business Analyst experience essential, through process improvement initiatives to major end to end transformation initiatives Strong stakeholder management to be able to build effective working relationships with key stakeholders from various levels Knowledge of Power Curve Collections/Collections processes. Deep understanding of the Collections and Recoveries market in Australia – challenges, trends, competitive and & regulatory environment Previous experience in solution testing. Experience in waterfall and agile project methodologies Be part of an innovative and committed company that is paving the way to a better future! Please read the attached position description and if this sounds like a career for you we would encourage you to apply by attaching a covering letter, outlining how you meet the essential requirements of the role and a current resume. We value integrity, respect, teamwork and empowerment as our company culture. If you have any questions please contact Tanu via phone on 08 82243803 or email at ****** At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
