time left to apply End Date: January 23, 2025 (11 days left to apply)
job requisition id R-0019523
Join the change.
Together, we'll make history. As we keep the lights on for over four million customers and move towards a more sustainable way of life, it's an exciting time to be at AGL.
We're re-imagining how homes and business live and work across the country and we want you to be a part of it.
This moment will define our time, and your career as you work alongside Australia's best and brightest minds.
You'll grow and learn in a collaborative, safe and supportive environment and play your part in changing the course of tomorrow.
Everyone at AGL is an important part of building a better energy future and we want you to join in.
About the role We are looking for a dynamic Senior Business Analyst to join our transformative Payments and Collections Management (PacMan) team.
In this role, you will play a critical part in reshaping systems and processes, focusing on improving collections, payments, and credit management solutions.
As a Senior Business Analyst, you'll be responsible for managing high-value and highly aged consumer debt portfolios while ensuring positive customer engagement and outcomes.
Collaborating with cross-functional teams, you'll take a hands-on approach to resolving complex accounts, ensuring optimal debt management strategies, and contributing to AGL's vision for a modern, customer-focused credit process.
What you will be doing: Manage complex customer debt portfolios, taking ownership of account outcomes and driving effective resolutions.Perform detailed root cause analysis and risk assessments, balancing commercial and customer objectives.Collaborate with internal and external stakeholders to resolve account discrepancies, cash lockups, and disputes.Monitor and optimise collections processes to reduce overdue accounts and minimise bad debts.Prepare and deliver comprehensive reports, including trend analysis and operational insights, to guide decision-making.Support the development and implementation of innovative debt management strategies, leveraging emerging technologies to enhance processes.What we would like to see you bring: Proven experience in credit management, collections, or a related field, ideally within the energy or utilities sector.Strong analytical and problem-solving skills, with an ability to assess risks and identify tailored solutions.Exceptional communication and negotiation skills to engage with internal and external stakeholders effectively.Experience with SAP, SQL, and other related tools is highly desirable.Ability to work independently, manage competing priorities, and meet deadlines in a dynamic environment.At AGL, we offer a wide range of benefits including: Flexible working options including hybrid work.Discounts on energy, telcos and solar plans.Participate in Energise - our reward & recognition program.Access 20 weeks of paid parental leave for the primary carer.Access to an additional week of recharge leave per year.Play an active role in our diversity & inclusion initiatives.Novated leasing and Electric Vehicle subscriptions.Access to study assistance, AGL's share purchase plan and insurance deals.*Benefits may change over time and vary based on role type and location. Inclusion at AGL At AGL, we value diversity and welcome applicants from various backgrounds, including Aboriginal and/or Torres Strait Islander peoples, individuals with disabilities, culturally diverse individuals, and members of the LGBTQ+ community.
AGL is dedicated to maintaining a diverse workforce and encourages applicants to share their lived experiences.
We offer reasonable adjustments throughout the recruitment process and respect the privacy of those who choose not to disclose.
To learn more visit: www.agl.com.au/careers
AGL is a Circle Back Initiative employer - we commit to respond to every applicant. Our pre-employment screening process includes a Nationally Coordinated Criminal History Check and a medical assessment if necessary. The information provided as part of your application to AGL will be managed in accordance with the AGL Privacy Policy. AGL does not accept agency submissions unless approval has been granted by a member of the Talent Acquisition team.
Candidates submitted by an agency without approval will not be considered by AGL. Location: Docklands VIC 3008
Job Family Group: Business and Organization Analysis Management
About UsWe are Australia's largest energy generator & leading energy retailer. AGL is an ASX-listed leading integrated essential service provider, with a proud 186-year history of innovation and a passionate belief in progress – human and technological.
From lighting the first gas streetlamp in Sydney in 1841 to helping shape a sustainable energy future for Australia, we have a track record of leading change.
We deliver 4.3 million gas, electricity, and telecommunications services to our residential, small and large business, and wholesale customers across Australia.
We operate Australia's largest electricity generation portfolio, with an operated generation capacity of under 9,000 MW, which accounts for approximately 20% of the total generation capacity within Australia's National Electricity Market.
AGL has the largest renewables and storage portfolio of any ASX-listed company, having invested $4.8 billion over the past two decades in renewable and firming generation.
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