Plan Tracker and Plan Partners are Plan Management and Support Coordination providers supporting NDIS participants around the country. As part of McMillan Shakespeare Group, the first participant was signed up in October 2016 and since then have rapidly grown to become one of Australia's leading experts in NDIS Plan Management and Support Coordination.We are a leading provider of plan management and support services, and our purpose is to enable people with disability to live the life they want. We're making a difference to people with disability, by taking care of the administration of their NDIS plans, providing guidance and advice, and allowing them to focus on what's really important getting on with getting the most out of life. Our ambition is to be Australia's number 1 provider of support and care plan management for people striving to achieve their life goals.We are currently recruiting for a Senior Business Analyst for our Product team who can lead the identification of business requirements, design function requirements, deliver solutions and provide the business with insights through weekly and monthly reporting. You will play a pivotal role in driving business efficiencies and continue to develop and innovate systems to maintain our industry leadership by driving down costs and enhancing customer and service provider experience consistent with our customer value proposition.As a Senior Business Analyst you will be competent in identifying the current state of processes, documenting models of the processes, and facilitating stakeholder groups to consensus regarding new business process designs will be essential within this role. You will use techniques that enable successful implementation of business process changes to solve problems or implement opportunities, utilising various approaches to understanding the current and desired future state.Key ResponsibilitiesBusiness Process analysis and improvementRequirement Elicitation and DocumentationSalesforce Platform Utilisation - Explore and leverage the existing Salesforce platform to deliver business efficiencies.Project ManagementRisk Identification and ManagementProcess Improvement and Quality AssuranceTo be considered for this role you will have:Tertiary qualifications in Information Technology, and/or business-related discipline.Strong self-awareness, relationship management and communication skills.Strong analytical skills, including a thorough understanding how to interpret customer business needs and translate them into practical application and operational solutions.At least 2-3 years' experience as a Business Analyst or Process Analyst, on projects.Demonstrable experience in Business Process Modelling repositories and Business Process Improvement.Demonstrated experience in identifying impacts and linkages to the business strategies, organisation and its people, data and systems, business policies and business rules, as well as the physical assets of the business.Experience facilitating workshops and focus groups.Experience developing instructional and procedural documentation and presentations.What we can offer you:Novated leasing benefits and discounts12 weeks paid parental leave and access to our Parents PortalComprehensive learning and development opportunities to support your career growthSonder digital wellbeing platform, providing personalised support 24/7, plus annual flu vaccinationsDefault Income Protection Insurance reimbursed for members of the MMS Default Super FundExempt Employee Share PlanAs an employer who embraces Diversity, Equity & Inclusion, we hold a collective commitment to foster an environment where all differences are valued and respected. We encourage Aboriginal and Torres Strait Islander people, individuals from all backgrounds, including those caring for and living with disability to apply.Please note only shortlisted applicants will be contacted and all successful candidates will undergo a National Police check and credit checks and must provide a valid Working with Children check.
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