PURPOSE OF THE ROLE The Senior Business Analyst will ensure the successful design and development of solutions for Sales and Service.
This will include analysis activities for new business processes, new products and operational process improvements.
This role will be responsible for directly leading and supporting up to 6 Business Analysts.
POSITION ACCOUNTABILITIES As a leader, we expect you to demonstrate commercial discipline, challenger ambition, effective risk management and a One Team mindset.
You will; Effectively lead a team of Business Analysts, including: Coordinating which initiatives are assigned to each Business Analyst Demonstrate best practice business analysis and mentoring team members under guidance from the BA Centre of Excellence where required while updating the team's skills.
Gather system and process requirements and design innovative solutions to business problems, which may involve: Conducting field & desk research, e.g.
user/stakeholder workshops, interviews and onsite observations, user surveys, competitor analysis and web analytics Developing business process maps to ensure clarity around process for all stakeholders Collaborate with Technology team members within your team and across other teams to deliver outstanding results for our business stakeholders Deliver a quality outcome through the effective management of issues, change requests and testing, including: Effectively managing any issues and subsequent change requests to balance the need for quality with cost and timeliness impacts; Testing, including developing the testing and approval process, briefing the testing team(s) and ensuring that the solution fully meets original requirements; Contribute to project and program delivery by: Ensuring all documentation reflects business understanding and adheres to A&G guidelines, including our definition of done Taking accountability for assigned deliverables and ensuring effective and transparent communication with the end-to-end delivery team.
Build confidence with stakeholders, creating positive relationships and credibility by working collaboratively through: Investigating and measuring process-improvement opportunities and working with the business to recommend and implement solutions.
Networking with internal/external resources to bring best practices to the projects/organisation; Ensure changes are effectively supported once implemented, including: Policy, procedure and training material/user guides as appropriate; Ensuring the Support & Testing Team has the necessary knowledge to support the change.
Any other reasonable duties, as required, to ensure the effective delivery of changes across .
What experience you'll bring; Minimum of 5-8 years of experience as a Business Analyst in a transformation program of work and an agile delivery environment, of which at least 1-2 years in a lead role managing a team Proficient skills in business process modelling, As-Is/To-Be process mapping and data models; Previous experience working within regulated environments is highly beneficial; Effective stakeholder management: the ability to collaborate and bring together different viewpoints and expectations to drive towards an optimal outcome Strong problem-solving skills; comfortable with managing change, complexity and ambiguity.
Highly developed written and verbal communication skills.
Tertiary qualifications in a related discipline are preferred BA Foundations qualification Agile certifications such as PSM, CSM or similar preferred BA Certification - Agile AAC, ECBA, CCBA, CBAP preferred Our Perks Location – This role will be based in our Toowong office.
The benefits of working at A&G Be rewarded - we recognise high performance and reward our people for their hard work through bonuses and other perks.
Options for leave - life happens, so we've got volunteer days, an additional paid 'ME' day, paid parental leave and the opportunity to purchase additional leave to cover all of the big stuff.
Grow with us - we've got learning and professional development opportunities to suit everyone.
Give back - our A&G Difference program gives you the power to change our community for the better through volunteering, fundraising and donation opportunities for causes that you're passionate about.
Take care of yourself - your wellbeing is important to us and our healthy mind and body hub, mental-health support and fitness discounts will help you be your best self.
Celebrate the wins - we love sharing our successes and celebrating together - join us and you've got a ticket to our many on-site events throughout the year, family fun days and annual celebrations.
Save money - as well as discounts on insurance products, we've teamed up with some incredible retailers, hospitality providers and others to bring you discounts on your purchases, no matter where you are in Australia.
About us Auto & General (A&G) is the fastest-growing major Motor and Home insurer in Australia, providing insurance products and solutions to safeguard a brighter future for our customers and community.
Our range of general insurance products including Car, Motorcycle, Home, Contents Pet and Travel products are delivered through our multi-award-winning brand Budget Direct and partnerships with leading brands - ING, Qantas, Virgin Money and Coles Insurance.
We're excited about the future and we're always on the lookout for talented, passionate individuals who can help us achieve our goal of being Australia's best insurer!
If this sounds like you, apply today.
Auto & General values individual differences and believes in fostering an inclusive culture that creates a great place to work for all.
*A note from Auto & General to recruitment agencies: We politely ask that you avoid making any approaches or sending any unsolicited resumes to our Recruitment Team or Hiring Leaders across our business.
Auto & General is not responsible for any fees related to unsolicited resumes.