To become number one for customer service
Strategy and analysis
Full-time
Office | Sydney, NSW, Australia
Senior · A role for someone with advanced knowledge and skills.
May involve mentoring, leading others or specialisation.
Typically at least 5 years of experience.
Westpac is Australia's oldest bank and company, one of four major banking organisations in Australia and one of the largest banks in New Zealand.
We provide a broad range of banking and financial services in these markets, including consumer, business and institutional banking and wealth management services.
About the roleHow will I help? The Enterprise Product Catalogue (EPC) is the central source of truth for product information used in compliance with the product Design and Distribution Obligations (DDO), containing the Master Product List (MPL) and Target Market Determination (TMD) creation, management, and publication capabilities.
As a Senior Business Analyst within EPC Remediation, you will be focused on Remediation plans to specify changes into the platform.
What you'll be responsible forIdentify the problems and needs of key stakeholders to guide data analysis.Data Analysis and Reporting: Analyze data to discover and communicate insights, and offer concrete recommendations for key stakeholders to make critical decisions.Stakeholder Engagement: Partner with stakeholders to understand specifications, business requirements, and communicate insights.Skills you'll needWorks with others by being open, clear in communication and listening to achieve goals.Decision Making: Considers the costs and benefits of potential actions and determines the most appropriate one.Critical thinking: Identifies and synthesizes patterns and trends amongst various sources of information to reach a meaningful conclusion, perspective, or insight. #J-18808-Ljbffr