Select how often (in days) to receive an alert: Senior Banking Consultant, Plenty Valley VIC Department: AR Branch NetworkDivision: Australia RetailLocation: Plenty Valley About Us At ANZ, we're shaping a world where people and communities thrive, driven by a common goal: to improve the financial wellbeing and sustainability of our millions of customers. About the Role As a Senior Banking Consultant in Retail Banking, you'll play a key role in helping to deliver the desired customer experience by adopting a positive relationship-based, customer-centric approach that demonstrates passion for identifying and prioritizing the complete financial needs of customers. You will also have to educate customers on easy ways to bank, providing a full range of professional offering expertise and advice to help customers meet their financial needs and goals. This role is responsible for serving customers directly, having needs-based conversations, including managing them through the associated property purchasing journey (with a focus on The Home Buyers Journey). These roles may also provide support to more junior solutions and service staff for more complex customer needs.Banking is changing and we're changing with it, giving our people great opportunities to try new things, learn, and grow. Whatever your role at ANZ, you'll be building your future while helping to build ours.Role Type: PermanentRole Location: Craigieburn and Plenty Valley VICWork Hours: Full-time What will your day look like? As a Senior Banking Consultant, you will have the opportunity to:Act as ANZ products initiator and role model,Eagerly support the Branch Manager in delivering ANZ's retail strategy, in addition to day-to-day operations for the branch,Meet customer needs through the provision of ANZ's range of home loan, insurance, investment products, and transactional services,Take responsibility to 'know your customer' from a risk perspective,Deliver the desired customer experience by adopting a positive relationship-based, customer-centric approach that demonstrates passion for identifying and prioritizing the complete financial needs of customers. What will you bring? To grow and be successful in this role, you will ideally bring the following:Prior experience in developing strong relationships in a customer-focused roleSignificant experience in financial services, preferably within the retail banking sectorExcellent communication and interpersonal skillsLeadership and coaching capabilitiesExperience in being an influential user and promoter of technologyAbility to multi-task, highly adaptable to change and ambiguityYou're not expected to have 100% of these skills. At ANZ, a growth mindset is at the heart of our culture, so if you have most of these things in your toolbox, we'd love to hear from you. So why join us? From the moment you join ANZ, you'll be doing meaningful work that will shape a world where people and communities thrive.But it's not just our customers who'll feel your impact. You'll feel it too. Because at ANZ, you'll have the resources, opportunities, and support you need to take the next big step in your career.We're a diverse bunch at ANZ in different roles, different locations, doing different things. That's why we have a range of flexible working arrangements, so our people can 'make work, work for them'. We also provide a range of benefits including access to health and wellbeing services and discounts on selected products and services from ANZ and more.At ANZ, you'll be part of an organization where the different backgrounds, perspectives, and life experiences of our people are celebrated. That's because we're committed to building a workplace that reflects the diversity of the communities we serve. We welcome applications from everyone and encourage you to talk to us about any adjustments you may require to our recruitment process or the role itself. If you are a candidate with a disability or access requirement, let us know how we can provide you with additional support.To find out more about working at ANZ, visit. You can apply for this role by visiting ANZ Careers and searching for reference number 80667. Job Posting End Date