The Senior Assessment Officer is required to identify and manage high risk, serious matters, triage and assess health service complaints, and ensure the activities of the Assessment Unit are conducted in compliance with the Office of the Health Ombudsman (OHO) policies and procedures, as well as meeting legislative requirements.
The role will be required to maintain strong relationships with key stakeholders, including health service providers, the Australian Health Practitioner Regulation Agency (AHPRA) and other key government entities (such as, where necessary, the Queensland Police Service and/or the Crime and Conduct Commission).
The role will also be responsible for team support and mentoring/coaching and additional quality assurance accountabilities to support the Principal Assessment Officer, Manager Assessment, and the Director, Assessment and Resolution.
Job detailsPosition status: Permanent, Temporary
Position type: Flexible full-time
Occupational group: Classification: AO6
Workplace Location: Job ad reference: QLD/OHO597538
Closing date: 29-Oct-2024
Yearly salary: $119207 - $127527
Fortnightly salary: $4569 - $4888
Job duration: Permanent and Fixed term opportunities available
Apply legislation and precedents, professional standards, codes of conduct and other formal guidelines to undertake robust and transparent administrative decision-making.Identify and escalate issues of public interest and matters presenting serious risk to the health and safety of the public requiring consideration of immediate action, in accordance with the Health Ombudsman Act 2013.Liaise as appropriate with various internal and external stakeholders to obtain required information and documentation for cases to inform the assessment decision-making process and to facilitate the appropriate sharing of information and timely and efficient referral of complaints and other matters.Communicate and document clear and impartial reasons for assessment decisions regarding complaints and other matters.
This includes making sound administrative decisions as to whether complaints require local resolution, conciliation, investigation and/or referral and where appropriate escalate complaints that raise concerns about issues of public interest and safety.Assist the Principal and Director in providing feedback/coaching and mentoring of staff and generally support and professionally develop staff assessing complaints.Maintain accurate case information in internal database systems including facilitating quality record keeping of staff when inputting data and following workflows and procedures.Provide input into the development and implementation of improvements and quality assurance processes to ensure the complaints assessment decision-making system is effective and efficient.The role description will outline any qualifications, licences and specific requirements of the role.
If you are interested in this job we encourage you to read the attached role description and talk to the contact officer.
***APPLICANTS ARE REQUESTED TO APPLY ONLINE - scroll down and click the 'APPLY ONLINE' button*** Please note any documents attached to Smart Jobs should be in Microsoft Word or PDF format.
Please do not upload zipped files. Further informationWe are committed to building inclusive cultures in the Queensland public sector that respect and promote human rights and diversity.
#J-18808-Ljbffr