Working at Transurban is different; it's a place where you can see the benefits of your work play out in real life, every day. We create city-sized solutions — building and operating safer, smarter, and more sustainable roads — to solve pressing transport challenges that are slowing cities down.
About the role We're seeking a Senior Analyst Performance Optimization to generate insights and analytics to investigate and pursue revenue and cost leakage opportunities across all Transurban assets and retailers.
You'll join an innovative team who collaborate closely with other members of the Customer Insights team to readily surface key asset and customer insights, triggers and trends and consequently design and implement data-driven solutions.
As our Senior Analyst Performance Optimization, you'll contribute to lasting and positive changes that shape the future of our cities and communities. It's meaningful, challenging, and exciting work.
Day-to-day, you will: Provide analytics and recommendations for system, process, or customer contact to meet the needs of the various markets and business units.Perform and coordinate bespoke analysis to identify and evaluate opportunities for improvement – both in terms of toll/fee revenue generation and also cost.Identify opportunities for revenue enhancement, realization, or customer and operational processes.Drive the design and execution of change initiatives, including engagement of relevant stakeholders across the business, implementation, monitoring, and communication.Demonstrate effective communication to a variety of people – including detailed technical discussions, and an ability to translate complex concepts into a meaningful business context.Work closely with the Advanced Analytics and Data Science Lead and analyst to identify the use and benefits of data-driven opportunities and tools, such as propensity models, forecasting, triggers, and automation.Work closely with the Revenue Assurance & Operational Reporting and Customer Reporting teams to ensure that key insights can be surfaced and actioned close to 'real-time'.Be able to 'tell the data story', linking asset, market, and customer performance and communicate this to senior leaders across customer and the markets.This role will suit someone with a curious mind and transferable skills and experiences, including: Advanced SQL experience.A passion for using data and reports to facilitate an understanding of the business and customer behaviour.Great analytical thinking and problem-solving skills.Excellent numerical accuracy.Experience in working with large complex customer billing and collection systems.Experience in the reporting of data.Well-developed understanding of data and data structures, including the ability to interrogate data.Advanced computer skills generally; Microsoft Excel, Word, PowerPoint are essential.Tableau and PowerPoint – intermediate.Capability in preparation of regular reporting material with thorough attention to detail and demonstrated commitment to quality.Tertiary Qualifications in a Mathematical, Statistical, Business Information, Actuarial or relevant science or financial degree.If you meet some of these requirements, but not all, we encourage you to submit your application. With a career at Transurban, you'll enjoy a range of benefits, including: A range of flexible working and leave options, including the option to purchase an additional six weeks of leave each year.16 weeks paid parental leave (regardless of gender or carer status), with no waiting period, with Superannuation paid during unpaid leave as well.Learning and development opportunities to support your career interests.Health and wellbeing support — access to Headspace and our EAP program, wellness facilities, and more.Share offers and insurance benefits.Social activities, community give-back programs, and paid volunteer days.We offer a range of flexible working and leave options, so you can balance your work and life commitments and interests. Have a conversation with us about how this could work for you.
We embrace diversity with a foundation of safety, wellbeing, and inclusion; where everyone belongs. We treat everyone with fairness, consideration, and respect, regardless of gender, gender identity, marital or family status, sexual orientation, age, ethnicity, religious beliefs, cultural or socio-economic background, perspective, and experience – whether they work for us or not. We want to ensure everyone feels comfortable and safe to express ideas, questions, and concerns.
We strongly encourage applications from candidates of diverse backgrounds and lived experiences, including Aboriginal and Torres Strait Islander people and people living with disability. If you require any adjustments or support during the recruitment process, please contact us on ******.
Ready to help us keep cities moving? Apply today. Job Type: Fixed Term (Fixed Term)
Closing Date: 08-Jan-2025 0:00
Please note: The closing date reflects the time zone of the Primary Location for this job posting.
Primary Location: Melbourne CBD & Inner Suburbs Melbourne VIC
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