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ASD - Airport Services Delivery
Cairns, Australia
Cathay Pacific
Application Deadline29 Oct 2024
Company Description
Let your passion fly! We're proud to be one of the world's leading airlines. Our reputation is built on a long track record of success, an ongoing commitment to our home Hong Kong, and on the delivery of customer service that's straight from the heart. All of this is possible due to our talented people who share our passion for aviation and our commitment to being the best. Join us and discover just how far you can go!
Role Introduction
We have a 5-month fixed-term (24 hours per week) position in Cairns Airport for a Senior Airport Lead. This role oversees and supervises the team during an operational shift to ensure our airport operations run smoothly and efficiently, whilst conforming to safety and security standards. The successful candidate must have the flexibility to proactively anticipate changing priorities and have a hands-on approach.
Key Responsibilities
Manage and oversee the Cathay team and Ground Handling Agent (GHA) team dedicated to Cathay flight operations, including conducting flight briefings, and building a motivated and positive team.
Ensure employees and GHA are equipped with the product knowledge, skills and training to provide the highest possible quality of experience for our customers across all touch points.
Rigorously execute corporate safety, security and quality policies to ensure the station, employees and suppliers are fully compliant with all regulatory requirements and quality standards.
Promoting and developing a culture of zero tolerance on safety and security incidents.
Lead and motivate team on the shift to meet customer service and OTP targets.
Continuously drive improvement in operational performance, effectiveness and productivity.
Proactively prevent and manage flight disruptions and irregularities.
Support and carry out station administration duties as required.
Requirements
Availability to work shift work, Monday to Sunday.
At least 2 years customer service experience, preferably in airlines or airport services.
Demonstrable ability to work independently.
Self-motivated, builds constructive and effective working relationships.
Strong customer service mentality with superior interpersonal and communication skills.
Proven experience in motivating, coaching and developing team members.
Capability to plan and prioritise a high volume of workload.
Self-motivated, reliable and committed leader who enjoys teamwork.
Actively seeks continuous improvement and embraces data-driven insights.
Demonstrated flexibility and adaptability to make effective decisions during airport operations such as disruptions and contingency situations.
Personal & Application Information
Please apply with a cover letter outlining why you are interested in this role and what makes you stand out from others.
You must have Australian work rights and be in Australia to apply. We will not be sponsoring any work visas.
Cathay Pacific Airways is an equal opportunity employer. All applicants will be considered for employment without attention to race, colour, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.
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