Senior Advisor, Professional Conduct and Triage Team Lead Ongoing roles and temporary opportunity for up to 12 months (with a view to ongoing) & talent pool to be created. Grade 9/10 $120,859 - $133,183 plus super Location: Parramatta, Gosford or Sydney McKell location (travel between these locations is required)
What's the Opportunity? Due to innovation and growth in the People & Culture Division at the Department of Customer Service, we have an exciting opportunity for a Team Lead, Triage, Professional Conduct to join our high-performing and progressive People Services team.
This is a great opportunity to work collaboratively within a centralised Centre of Expertise function, in which you will conduct a range of activities including triage and assessment of employment relations matters and end to end case management to ensure compliance with our employment framework which includes applicable legislation, Department's Code of Conduct, frameworks, policies and guidelines.
This role will allow you to gain an intricate understanding of the agencies within DCS, its challenges and objectives, and work to develop strong stakeholder and team relationships to ensure professional conduct, industrial and compliance strategies are integrated into the business to meet customer requirements and business objectives.
This opportunity will see you have the opportunity to build on and enhance current databases to enable data literacy and process improvement. Using data and your knowledge you will identify trends and propose practical and sustainable solutions. Working collaboratively with your peers you will embed modern and agile ways of working to deliver a world-class people and culture function and create great employee experiences.
About You: To be successful in this role you will possess a great blend of skills, including:
Experience in leading a triage function, as well experience in people leadership Experience in researching, investigation and undertaking end to end case management of complex industrial relations and employment matters Knowledge and understanding of the evolution of employment law, legislation and the industrial framework. Tertiary qualifications in Investigations, Human Resources or in a related field and/or equivalent demonstrated experience (desirable) A customer centric and growth mindset with strong decision-making skills as well as have excellent communication and stakeholder engagement skills. Resilience to adapt, thrive and lead through a growth mindset in an agile and transformational environment Strong relationship management and influencing skills at all levels Experience in project delivery to achieve business outcomes Experience with continuous improvement activities to delivery business outcomes Experience in providing insights and data to contribute to the design and delivery of proactive education training program Your application should include an up-to-date CV and cover letter which clearly details your relevant skills, experience to this position.
Closing Date: Monday, October 14th, 2024 at 10:00 am
Careers at Department of Customer Service
A career at the Department of Customer Service (DCS) gives you the opportunity to help improve government services and be part of reform that benefits people across NSW. We are focused on delivering excellent customer service, digital transformation, and regulatory reform. Come join us and influence the future of our great state.
Belong in our diverse and inclusive workplace
The strength of our workforce lies in its diversity and embracing difference, while the key to our success is leveraging the contributions of employees with different backgrounds and perspectives.
If you feel you may require an adjustment during the recruitment process, please contact our Diversity, Equity and Inclusion team via or 02 9494 8351.
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