Senior Advisor Compliments & Complaints

We are seeking applicants who possess the following key attributes within the context of the role responsibilities:Demonstrated capabilities and experience in managing and overseeing a complex and diverse complaints management system.Demonstrated understanding of Section 264 of the Public Sector Act 2022, the Human Rights Act 2019, and Australian Standard AS 10002:2022 Guidelines for complaint management in organizations.Success in the development and implementation of practical, efficient, and effective governance arrangements in respect to a range of corporate support functions, including complaints management.Demonstrated well-developed communication, negotiation, consultation, and collaboration skills with the proven ability to build and maintain productive relationships with a diverse range of internal and external stakeholders.Well-developed conceptual, analytical, and problem-solving skills, with a flexible and agile approach in a complex, rapidly changing, and sensitive organisational environment.Highly developed organisational skills, including the ability to set and review priorities and manage multiple complex projects within tight deadlines with a high level of autonomy.Applications will remain current for 12 months.
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