About MUFG Pension & Market Services MUFG Pension & Market Services is a global business connecting millions of people with their assets – safely, securely, and responsibly.
We have over 6500 employees across 4 continents and continue to grow every day.
MUFG Retirement Solutions is the largest business under MUFG Pension and Market Services and we are the leading administrator for super funds in Australia.
Many of our clients are household names.
We are well positioned within a growing superannuation industry, combining our rich legacy with a fast-paced environment that enables rapid career growth.
We are a diverse team with employees from various cultural and linguistic backgrounds, and we make sure to celebrate the successes of our clients and our people.
The Role The Senior Administrator manages key administrative tasks, resolves complex issues, and ensures high-quality customer service.
They act as an escalation point for service matters, provide timely quality reviews, and mentor team members to support skill development.
The role also includes offering operational support to ensure smooth daily functions.
Key Accountabilities and Main Responsibilities Strategic Focus Deliver superior service to funds, members, and stakeholders, ensuring service and quality standards are met.
Perform authorizations and quality assurance (QA), identifying training needs and recommending improvements.
Handle work matters with minimal escalation.
Complete assigned tasks, including processing, authorizations, and follow-ups, within service standards.
Uphold MUFG Retirement Solutions Core Values.
Operational Management Meet service level agreements (SLAs) and quality standards for all stakeholders.
Participate in system testing and proactively address system issues.
Assist with staff rostering and oversee work allocation for smooth operations.
Ensure end-to-end processing and regularly update procedures.
Train new staff using the company's tools.
People Leadership Provide technical expertise and fund knowledge to help the team meet goals.
Stay updated on fund business rules and legislative changes.
Act as a role model and provide coaching and mentoring to team members.
Maintain strong relationships with key stakeholders.
Governance & Risk Comply with legislative and licensing requirements, maintaining up-to-date skills.
Support the Team Manager with auditing requirements.
Please note: Responsibilities may evolve based on business needs.
Experience & Personal Attributes Completion of RG146 (Superannuation), or attainment within the next 12 months.
Strong problem-solving, investigative, and customer service skills.
Flexible, adaptable, and creative thinker.
Experience in financial services and change management.
Self-motivated, results-driven, and goal-oriented.
Professional presentation and strong interpersonal skills.
Excellent planning and organizational abilities.
Some of our Employment Benefits Flexi Works – enabling our employees to work in the office and at home Purchased Leave, Parental Leave, Volunteer Leave, Gender transition leave, Well-being leave Employee Recognition Program - to recognise people who are demonstrating our values and Company purpose.
Talent Referral Program Salary Sacrificing via Superannuation Employee Assistance Program Learning & Development - Development at your fingertips via self-paced learning, including educational assistance support Employee discounts – Access discounted rates and offers from a variety of providers including Bupa and Microsoft! Novated Car Leasing Culture@MUFG Pension & Market Services We are an inclusive employer whose people work collaboratively.
We encourage, support and value the various talents and perspectives of our people and promote a flexible and blended work environment where our people can thrive, and their wellbeing is supported.
We know that diversity drives better client outcomes, continuous improvement, and growth.
Be part of our company and together we will achieve our full potential.
We treat all individuals fairly and equitably and do not discriminate on the basis of diverse characteristics including, but not limited to gender, gender identity, sexual orientation, age, ethnicity, cultural background, physical abilities/disabilities, religious or political belief, marital or family status or carers responsibilities.
How to apply Ready to take the next step in your career? Apply now with your resume and detailed cover letter highlighting your skills, experience, and why you would be a good fit for the role.
Candidates must have the relevant work rights to be considered for an opportunity at MUFG Pension & Market Services.
Successful applicants will be required to complete background screening prior to commencement of employment.
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