YourStudio - Senior Account Manager YourStudio is a dynamic strategy and experience design agency specialising in creating next-generation experiences and environments for global brands and retailers. With studios in London, Melbourne, Amsterdam and New York, we work supportively as one global team to deliver award-winning experiences that are recognised globally. We create brand strategy and immersive environments, leveraging the senses through communication, digital and experience design. Our mission is to inspire human connection, with sustainable thinking embedded.
The Role
Our client services team is a key conduit in creating and fostering just that; giving our clients a world class service. As Senior Account Manager, you'll be responsible for managing and nurturing relationships with key clients, instilling confidence with clear communication and problem-solving, addressing any issues or concerns and maintaining positive relationships.
You'll be a positive motivator of people, a problem solver and a lateral thinker, comfortable with ambiguity and applying mental agility to projects as well as enjoying the details and being excited about creating great client experiences.
Bringing fresh thinking and energy to every opportunity and client interaction, you'll become a trusted advisor and partner to all YourStudio clients, helping to foster a sense of confidence. In doing so, therefore securing more projects from all clients.
You 5+ years account management experience Proven client management & account management skills. Ability to understand client requirements & goals and identify opportunities to expand on an existing client brief to deliver high impact results. Excellent relationship builder, personable, adaptable and proactive Additional information: We offer a competitive salary, available upon request, plus our benefits package, which includes: -We value culture and collaboration and for this reason we operate a 3 day in the office and 2 day WFH hybrid working policy
- Holidays including 25 days plus bank holidays, plus birthday off, wellness day and extra service allowance
- Health care (Vitality Health)
- 2 week travel & working abroad opportunity
- Lunch club, Thursday office drinks, Summer and Christmas parties!
We would love to hear from you! YourStudio is an equal opportunity employer and we welcome and encourage applications from all interested parties; we are committed to making our recruitment process as inclusive as possible for every person that applies.
We work actively to create diverse teams, made up of people from different perspectives and lived experiences and are consistently committed to promoting equality and diversity and through this. We are developing a culture that values differences, recognising that employees from a variety of backgrounds bring significant and positive contributions to our business and our clients.
You may read this job description and feel you do not match the requirements 100% but we encourage you to apply as we match individuals to the business. We are a creative business so if you feel you could express your experience in a different way then feel free to do so.
Accommodations are available, upon request, for all stages of the interview and employment process for those with a disability or medical need during any stage of the recruitment process.
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