SEE Administration Officer - Sunshine North, Melbourne, AustraliaAbout the roleNavitas Skilled Futures is seeking candidates for the SEE Administration Officer role. This role will support the delivery of the Skills for Education and Employment program (SEE), as well as all services and sub-programs.This role is suited for an individual with excellent administrative and customer support skills. The candidate should be able to work closely with internal stakeholders and have experience meeting and maintaining compliance requirements.The role's responsibilities will include:Providing exceptional customer service by promptly responding to frontline, phone, and email inquiries, and positively shaping clients' first impression of Navitas Skilled Futures.Actively promoting and marketing Navitas Skilled Futures programs and services and assisting with organising and promoting site events.Managing stakeholder communication, escalating feedback and complaints, and providing support with program, site, and employment information.Providing high-quality administrative support including timely responses to stakeholders, systems data maintenance, and projects and operational improvements.Managing various administrative tasks including data entry, management of client documents, invoicing, and escalating issues promptly.Ensuring consistent high-quality reporting support by accurate records and ensuring secure storage of client information in compliance with privacy regulations.Sourcing, analysing, and validating data, as required.The person we seek will ideally have the following:Demonstrated experience in providing administrative support within an education environment.Demonstrated high-level written and verbal communication skills with the ability to effectively liaise with key stakeholders in a multicultural learning environment.Advanced computer application skills including Microsoft Office suite.Demonstrated awareness of a range of cultural perspectives and sensitive approaches to our clients and stakeholders.Knowledge of the Skills for Education and Employment (SEE) program.What we can offer you:A fun and supportive team environment.Career progression and development pathways.Collegial and collaborative environment with the aim of academic excellence.Mobility within the organisation and locations.Health & Wellbeing packages which includes free counselling for employees and family, discounted gym membership, movie tickets, discounts on travel, accommodation and insurance.Salary packaging and novated leasing.About UsNavitas is a leading global education provider driven by a commitment to transform lives through education. It employs more than 7,000 staff to deliver programs and services to approximately 80,000 students around the world. Navitas consists of two distinct divisions: University Partnerships (UP) and Careers & Industry (C&I) divisions.The C&I division, which represents a significant part of the Navitas portfolio, brings together niche colleges offering higher education, VET, professional development and employability skills to more than 25,000 students across 22 countries. We employ approximately 1,800 staff to deliver programs in five regions: Australasia, UK, South West Europe, Germany/Switzerland/Austria and the US.Navitas Skilled Futures delivers the Adult Migrant English Program (AMEP) on behalf of the Department of Home Affairs and the Skills for Education and the Skilled For Education and Employment Program (SEE) on behalf of the Department of Employment and Workplace Relations. We are also the 2021, 2022 and 2023 winners of the NSW Premier's Multicultural Community Medals.We are committed to working with Federal and State Governments, education providers, communities, employers and industry groups to provide the language, literacy, numeracy and employability skills that meet the settlement, study and employment goals of our clients.Diversity and InclusionNavitas promotes and embraces an inclusive and diversified workforce. We believe equality, flexibility and diversity in the workplace will deliver a rich and collaborative environment for our employees, students and clients.We encourage applications from candidates with disabilities, of all ages and genders, Aboriginal and Torres Strait Islanders and diverse community groups.How to applyPlease apply online to lodge your application successfully. For enquiries about the role, please contact Kristy McNair at ****** close on Friday, 13 December 2024 at 5:00 pm however, we reserve the right to progress or confirm applicants before the close date. Applications received after the close date may be considered pending the recruitment process.To our agency partners – thank you for your interest however, we will not be accepting unsolicited applications and we do not require support for this role, at this stage.Successful candidates will require full working rights in Australia and undergo criminal records and working with children check. By submitting your application, you acknowledge and agree to Navitas' Privacy policy. Further information can be found at navitas.com/careers.
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