Security Operations Manager (Soc)

Management (Information & Communication Technology) Full time www.cgi.com/au/en-au/careers/our-benefits Recognised as one of the world's largest IT and business consulting firms, CGI has offices across Australia, supporting local public and private sector clients to solve real business problems.Due to our continued growth in Cybersecurity, we have a newly created opportunity for a SOC Manager. This varied and diverse role will work nationally across various clients, industries, and environments focused on Cybersecurity Services.  We are looking for a specialist with experience running 24x7 managed cyber security services to oversee and deliver the day-to-day operations of our Australian-based Security Operations Centre. You will work closely with the Director Consulting Expert for Cybersecurity to lead the operational team and will be tasked with leading a continual service improvement program that underpins operational excellence, client satisfaction and capability maturity. This role will suit an operational leader with a strong focus on process and delivery excellence who enjoys bringing out the best in others through coaching, mentoring and the removal of obstacles. With the growth in this service, the role has the potential to develop into a Director, Consulting Delivery role.Flexible work is available, including hybrid work, with in-office attendance a minimum of 3 days a week and as operational requirements dictate. Your future role and responsibilities: • Responsible for the day-to-day operational management of all SOC activities, including roster management, threat investigations, prioritization of analyst workload, incident/request escalations, and account team engagement.• Lead the team's delivery of high-quality monitoring, detection and response services that meet or exceed Service Level Agreements and that align with contractual client obligations• Represent the SOC through participation in CGI and client Senior Management meetings, to present on operational matters including high severity incidents• Drive, measure and report continuous improvement initiatives and metrics, client-context insights and value-add activities to evolve process maturity• Pro-actively manage the availability of resources and technologies used to deliver the Security Operations Centre services (including SIEM and SOAR platforms, underpinning third party services, threat intelligence feeds and integrations with ITSM platforms)• Coach and mentor a growing team of SOC analysts and provide input into their career development plans• Manage, control and report SOC financials• Utilise CGI's Global team to keep abreast of new and improved business operations models and foster connection of SOC team members with this network• Participate in bids and tenders for Operational opportunitiesExperience required to be successful in this role:• Extensive operational experience, with a focus on service improvement and attention to detail• Experience leading people as well as problem and incident resolution activities• Strong budget and financial management skills• Experience with report writing, service delivery, and client-facing activities• Excellent stakeholder management skills• Cyber security expertise• Availability for ad-hoc after-hours escalations• Australian Citizenship with the ability to obtain a security clearance Why work for CGI? Make a differenceFrom utilities and cybersecurity to government and financial service, we provide high end IT and business consulting to the world's most vital and exciting sectors. We're proud to partner with our clients to bring real business value and contribute to their success by delivering practical innovation that helps them meet their goals. Your work is what you make it.We provide a working environment where our CGI Partners are empowered to shape their careers and take on new responsibilities. As owners, we have the opportunity to drive our careers, forge meaningful relationships with our clients, and benefit from a job well done. We enjoy what we do As owners, we're invested in creating an environment where we enjoy working together and learning from each other. We work with teams from all across the world and celebrate our CGI Partners' unique differences. We thrive on building strong relationships with our fellow CGI Partners and supporting each other to develop professionally and achieve our potential. Great benefits and work-life balanceWe strongly believe that work-life balance is crucial to our success and the success of our CGI Partners. At CGI, a positive work-life balance is encouraged and supported. We offer flexible work wherever possible and invest in benefits and services that are truly valued by our CGI Partners, such as our world leading health and wellbeing program, Oxygen.At CGI, we recognise the richness that diversity brings. We strive to create a work culture where everyone belongs, and we collaborate with clients in building more inclusive communities. As an equal opportunity employer, we empower all our members to succeed and grow. CGI is proud to be a Work180 endorsed employer for all women.We are committed to providing an inclusive, diverse and equal opportunity workplace. When you apply, please share any reasonable adjustments you may need during the interview process. Information & Communication Technology More than 10,000 employees Founded in 1976, CGI is among the largest IT and business consulting services firms in the world. Our 90,000+ professionals, enjoy the security of working for a growing and financially strong company.Here in Australia, we have local offices in Sydney, Melbourne, Brisbane, Hobart and Adelaide. We deliver innovative solutions to the utilities, government, defence, BFSI and commercial sectors.In all we do, our goal is to build trusted relationships with our clients. We do this by providing industry and technology expertise to bring real business value and contribute to their success by delivering practical innovation that helps them meet their goals.Founded in 1976, CGI is among the largest IT and business consulting services firms in the world. Our 90,000+ professionals, enjoy the security of working for a growing and financially strong company.Here in Australia, we have local offices in Sydney, Melbourne, Brisbane, Hobart and Adelaide. We deliver innovative solutions to the utilities, government, defence, BFSI and commercial sectors.In all we do, our goal is to build trusted relationships with our clients. We do this by providing industry and technology expertise to bring real business value and contribute to their success by delivering practical innovation that helps them meet their goals. Perks and benefits Share Purchase Plan (SPP) Profit Participation Plan (PPP) Global Health and Wellbeing program CGI Academia Gender neutral paid parental leave program Volunteer leave Career Development Programs Researching careers? Find all the information and tips you need on career advice.
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