Security Officer - InterContinental Hayman Island Great Barrier ReefHotel Brand: InterContinental
Location: Australia, Queensland, Hayman Island
Hotel: Hayman Great Barrier Reef (HISHA), Hayman Island, Whitsunday Islands, 4801
The InterContinental Hayman Island Resort will immerse you in the wonders of the Whitsundays, working in a five-star luxury environment which offers amazing career growth opportunities, professional training & development and provides a one-of-a-kind experience living and working in a tropical island paradise.
Your day to day In this role, you'll provide critical support to the Manager of Fire, Life & Security by assisting with day-to-day responsibilities, including providing first aid, writing incident reports, and demonstrating professionalism at all times. You'll engage in continuous self-evaluation, participate in training programs, and foster positive, professional interactions with colleagues to promote team spirit and clear communication. Interacting effectively with both guests and colleagues from diverse backgrounds, you will deliver high-quality service, handle guest complaints professionally, and respond to reasonable requests.
As part of your duties, you will be available for after-hours calls and patrol key resort areas such as lobbies, corridors, staff village, industrial zones, and marina according to scheduled routes. You'll work closely with management and security to identify and address fire or safety hazards and assist in emergency situations as part of the response team. Familiarity with fire safety systems, emergency equipment, and property safety procedures is essential, as is maintaining a professional presentation that meets resort standards.
Proactively improving guest service, you'll build relationships with guests to understand their feedback, resolve complaints, and promote resort services. Adhering to resort security and emergency policies, you'll log incidents, report hazards, and ensure that all Workplace Health & Safety protocols are followed, including the use of personal protective equipment. With a commitment to maintaining a safe workplace, you will participate in all required health and safety training, taking an active role in safeguarding the wellbeing of guests and staff alike. Additional tasks will be assigned as directed by the Manager of Fire, Life & Security Operations.
What we need from you We are looking for enthusiastic and professional team players who know how to deliver great service and exceed guest expectations. Ideally you will have:
Current Queensland Security LicenseCurrent First Aid CertificateCertificate IV in Security and Risk Management or Certificate III – Security OperationsSenior First Aid Certificate or higherResponsible Service of Alcohol Certificate – QLD currentMinimum of 2 years' experience within the industry - essentialCompetent in use of computers and common software packagesHow to Apply Please visit Careers - InterContinental Hayman Island for further information regarding living and working on Hayman Island including accommodation types, facilities, and FAQs.
We are proud to be a part of the IHG family and we know you will be too. Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.
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