JOB REF: FER594768 Busy customer facing position where you will provide continuous high quality customer service Great opportunity for an experienced individual who enjoy working with a diverse group of people Fixed Term, Full time opportunity in Albany; commencing immediately, for approximately Four months Agriculture has come a long way over the past 110 years, and CSBP Fertilisers has been there every step of the way. Part of Wesfarmers Chemicals, Energy & Fertilisers, we proudly display our Western Australian roots, yet firmly focus on the future. We take pride in the role we play in supporting growers and rural communities. Our ability to fulfil our corporate vision – trusted to deliver the best for growers – is underpinned by our commitment to product quality, agronomic expertise, operational agility and the strong fabric we have woven in rural communities through long-erm relationships and customer focus. Sustainability is key to WesCEF's vision and we are committed to operating responsibly, ethically, and maintaining our commitment to safety, environmental stewardship, and to the communities in which we operate. In 2020 we refocused organisation-wide efforts towards climate related opportunities and set an aspirational goal of achieving 'net zero' emissions in our operations by 2050. About the Role: You will be able to contribute to CSBP's growth and profitability by providing high standards of customer service and perform administrative functions through the efficient and cost effective provision of services to Distributors and end user Customers. As a crucial part of the team, you will liaise with various internal departments (Despatch, Sales) and key external stakeholder including, customers, fertiliser distributors and sales agents, service contractors, suppliers and fertiliser road transport companies. We are looking for someone with strong customer service skills who enjoys working with diverse groups of people and building positive relationships. This is a fantastic opportunity to develop your skills and make an impact in our growing business. Your key responsibilities will include: Support CSBP's credit client administration (invoicing, banking, reporting). Ensure communication and liaise with Accounts departments. Scheduling and arriving and, despatching of customer products. Conduct a professional efficient service to Regional/Area Managers and customers, providing information on all administration and Marketing Programmes. Liaise with sales team to manage intake stock and customer intake forecasts. Undertake bulk waste recordings and record contractor hours. Coordinate with sales and operations as to product availability. Prioritising your safety, and the safety of others in all practices. Do you have a mixture of the following skills and experience? A background in customer service, with a high level of integrity. Excellent phone manner and overall communication skills. High level of attention to detail and ability to work unsupervised. Strong organisation skills with the ability to handle and prioritise multiple tasks Experience using computerised sales systems and proficient in MS Office applications. High level of problem solving capability and the ability to learn new systems quickly. Ability to handle a high volume of work & challenging situations. As part of our recruitment process we require all candidates to undertake a pre-employment medical including a Drug & Alcohol test. Ability to work in a flexible work environment. Why Wesfarmers Chemicals, Energy and Fertilisers (WesCEF) Right now at WesCEF, we are looking for ambitious individuals eager for the chance to shine and thrive in their career. In return, we offer the recognition and reward you deserve for making a real impact every working day. We are committed to building a talented, engaged and diverse team who reflect the communities we work within. Our work environment embraces a mix of thinking, skills and experiences, which in turn helps us deliver innovation and improved business results. We encourage applications from people of all backgrounds, including Aboriginal and Torres Strait Islander people. Applications close: 5pm (AWST) 19th May 2024. We reserve the right to commence the recruitment process prior to the closing date. It is recommended to apply as soon as possible. #LI-POST
