Division: Northern CPPYJ
Location: Parramatta, NSW, AU, 2150
Req ID: 69584
Ongoing Opportunity in our Open Adoption Records Access Unit Location – Parramatta - Statewide Services. Employment type – We have an ongoing opportunity within our Open Adoption Records Access Unit for a Search and Supply Officer. Salary – Clerk Grade 3/4 - $79,032 to $86,539 per annum + Superannuation and Annual Leave Loading. Your role The Open Adoption Records Access Unit (OARA) supports people to apply for information about their adoption or the adoption of a close family member and those considering making contact with an adopted person, birth parent or family member.
What you'll do As part of the OARA unit you will be the first point of contact for clients, providing a range of efficient and effective services.
You will deal with sensitive and emotional situations with empathy and confidentiality.
You will also manage and maintain adoption information registers, process adoption information applications, and respond to correspondence.
Relationship building and stakeholder management are integral parts of the role, ensuring that services provided meet the needs of the clients and adhere to adoption legislation.
What we're looking for Excellent customer service skills Ability to juggle competing priorities in a challenging environment Strong attention to detail If you meet the essential requirements and the role resonates with you, please apply – you do not need to meet every desired requirement for us to want to talk to you.
What We Offer We offer a variety of benefits, including:
A challenging and rewarding career 4 weeks annual leave Flexible, autonomous work environment Competitive pay and conditions Training and development opportunities to build and maintain capabilities Health & Wellbeing and Employee Assistance Programs. Want more information?
Visit our website to see more information on Working for us.
We do work that really matters. Working for the Department of Communities and Justice (DCJ) provides lots of opportunities to make a real difference.
We collaborate with other agencies and community partners, to improve lives and realise the potential of children, adults, families and communities.
We're focused on breaking, rather than managing, disadvantage.
Apply now and join Australia's top public sector employer where we will support you and provide an exciting and flexible working environment!
Are you ready to join us? Click apply, attach an up-to-date résumé (maximum 5 pages) and a cover letter (maximum 3 pages) addressing the 2 targeted questions below with a brief outline on how you meet the requirements of the role:
Targeted Question 1 Tell us about a situation when you had an unexpected event that required you to adjust your priorities?
How did you manage the situation?
What was the outcome?
Targeted Question 2 - In this role, you will deal with customers dealing with complex, sensitive and emotional issues.
Can you give an example where you had to deal with such a situation?
How did you manage the situation?
What was the result? Applications close: Tuesday 15 October 2024 at 11:59pm AEST. Got a question? For more information about the role or what it's like to work for DCJ, please contact the hiring manager Lisa Kairouz on 0448 103 845 or at ******
If you've got a question about applying or would benefit from an adjustment in the recruitment process to help you perform at your best, please call Tina Baker on 02 9765 5369 or at ******
Visit Recruitment adjustments on the DCJ website to learn more.
Inclusion and Diversity lies at the heart of how we recruit We continue to hire great people with a wide variety of skills, experience and backgrounds.
This includes people with disability, Aboriginal and Torres Strait Islander People, women, people identifying as LGBTIQ+, culturally and linguistically diverse people, carers and other diversity groups.
To find out what DCJ are doing to build an inclusive and diverse workforce, visit Inclusion and diversity on the DCJ website.
Other Information A talent pool may be created for future ongoing and temporary roles and is valid for a period of up to 18 months.
Thank you for your interest in this role.
We look forward to receiving your application. To keep up with recruitment opportunities at DCJ, follow us on Facebook: www.facebook.com/CareersatDCJ/
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