Lovedale, Newcastle, Maitland & Hunter NSW
About the role
We are seeking a dedicated Part-Time Seamless Service/Reservations Agent on a fixed term maternity leave contract to join our team at Rydges Resort Hunter Valley in the beautiful Lovedale, NSW 2325 area. As a Seamless Service/Reservations Agent, you will be responsible for providing exceptional customer service and managing reservations to ensure a seamless experience for our guests.
What you'll be doing Respond promptly and courteously to all guest inquiries and reservation requests via phone, email, and online channels Efficiently process guest reservations, modifications, and cancellations Maintain accurate and up-to-date reservation records Collaborate with the wider team to ensure a consistent and positive guest experience Provide recommendations on room types, resort amenities, and local attractions to enhance the guest experience Contribute to the achievement of revenue and occupancy targets What we're looking for Proven experience in a customer service or reservations role within the hospitality and tourism industry Excellent communication and interpersonal skills, with the ability to provide a warm and friendly service Strong problem-solving and decision-making skills to handle guest inquiries and requests Proficient in using reservation systems and technology Adaptable and flexible to work in a dynamic, fast-paced environment What we offer
At Rydges Resort Hunter Valley , we are committed to providing our employees with a supportive and rewarding work environment. This role offers:
Competitive remuneration and benefits package Opportunities for career development and growth Discounts on accommodation and food and beverage at EVT hotels and resorts A collaborative and inclusive team culture Access to wellbeing initiatives and employee assistance programs About us Rydges Resort Hunter Valley is a premier destination for travellers seeking a relaxing and rejuvenating experience in the heart of the Hunter Valley region. As part of the Rydges Hotels & Resorts family, we are committed to delivering exceptional service and creating unforgettable memories for our guests.
If you are excited to join our team and contribute to delivering a seamless guest experience, please apply now .
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