Lovedale, Newcastle, Maitland & Hunter NSW About the roleWe are seeking a dedicated Part-Time Seamless Service/Reservations Agent on a fixed term maternity leave contract to join our team at Rydges Resort Hunter Valley in the beautiful Lovedale, NSW 2325 area. As a Seamless Service/Reservations Agent, you will be responsible for providing exceptional customer service and managing reservations to ensure a seamless experience for our guests.What you'll be doingRespond promptly and courteously to all guest inquiries and reservation requests via phone, email, and online channelsEfficiently process guest reservations, modifications, and cancellationsMaintain accurate and up-to-date reservation recordsCollaborate with the wider team to ensure a consistent and positive guest experienceProvide recommendations on room types, resort amenities, and local attractions to enhance the guest experienceContribute to the achievement of revenue and occupancy targetsWhat we're looking forProven experience in a customer service or reservations role within the hospitality and tourism industryExcellent communication and interpersonal skills, with the ability to provide a warm and friendly serviceStrong problem-solving and decision-making skills to handle guest inquiries and requestsProficient in using reservation systems and technologyAdaptable and flexible to work in a dynamic, fast-paced environmentWhat we offerAt Rydges Resort Hunter Valley, we are committed to providing our employees with a supportive and rewarding work environment. This role offers:Competitive remuneration and benefits packageOpportunities for career development and growthDiscounts on accommodation and food and beverage at EVT hotels and resortsA collaborative and inclusive team cultureAccess to wellbeing initiatives and employee assistance programsAbout usRydges Resort Hunter Valley is a premier destination for travellers seeking a relaxing and rejuvenating experience in the heart of the Hunter Valley region. As part of the Rydges Hotels & Resorts family, we are committed to delivering exceptional service and creating unforgettable memories for our guests.If you are excited to join our team and contribute to delivering a seamless guest experience, please apply now.
#J-18808-Ljbffr