Hospitality, Travel & Tourism
Source: uWorkin JOB DESCRIPTION
Do you have the Magic in you to create memorable experiences all for the love of fun? Do you wish to cast a spell of laughter and enjoyment to the people around you? Want to join a team that creates smiles and memories globally on a daily basis? Then you have the magic to be Team Merlin at SEA LIFE Melbourne!
About the Role
We are seeking fun, out going individuals with a passion for customer service for casual and permanent employees to join our Front line teams at SEA LIFE Melbourne. Saturday availability is a must.
In this position you ensure that all guests receive outstanding customer service. You offer the best deals, help customers find their desired products, use your sales skills to upsell strategically and ensure an all-round flawless commercial experience. Next to working on cash registers you will be helping with deliveries, restock shelves and ensure the overall presentation of the shop is up to standard.
You will play a pivotal role in ensuring the smooth operation of the SEA LIFE Melbourne café and retail spaces as well as enhancing every guests visit. You will provide world class service, both front-of-house and back-of-house, in a fast-paced environment that serves over 150,000 people annually.
Further responsibilities include:
Provide world-class customer service to all guests
Working with the Supervisors to improve the operational process of the cafe and retail spaces
Support the café staff in other areas of the café to ensure a seamless operation
Ensure daily cleaning and organisational tasks are completed fully and on time
About You
To shine in this role you will ideally:
Exceptional interpersonal skills with a high level of confidence in interacting with guests
Proven ability to multi-task and work on multiple projects simultaneously is necessary
POS experience is favourable
Previous experience in hospitality and upholding food & safety policies
Strong work ethic and the demonstrated ability to work within a fast-paced team-oriented environment
Availability on weekends is a huge asset
You are also a strong communicator and are able to build rapport across the business. Your ability to multi-task and have a flexible and adaptable approach along with the ability to meet deadlines and have demonstrated planning, organisational and time management skills are desired.
Benefits
Working for one of Melbourne's top, 'must see' attractions, you will be working within a fun, collaborative and supportive environment.
Enjoy our amazing benefits package, including a Merlin Magic Pass, which entitles you and your family and friends free admission to all our attractions worldwide. This, along with other local benefits, the amazing training opportunities and to be a part of one of the largest attraction groups in the world makes this an opportunity not to be missed!
About Us
MERLIN ENTERTAINMENTS plc is the leading name in location-based, family entertainment. Europe's Number 1 and the world's second-largest visitor attraction operator, Merlin now operates 111 attractions, 12 hotels/4 holiday villages in 23 countries and across 4 continents. The company aims to deliver memorable and rewarding experiences to its almost 63 million visitors worldwide, through its iconic global and local brands, and the commitment and passion of its managers and 26,000 employees (peak season).
So if you are a team player who is vibrant and passionate about creating and delivering exceptional guest experiences we want to hear from you!
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