At VIATRIS, we see healthcare not as it is but as it should be. We act courageously and are uniquely positioned to be a source of stability in a world of evolving healthcare needs.Viatris empowers people worldwide to live healthier at every stage of life.We do so via:Access – Providing high quality trusted medicines regardless of geography or circumstance;Leadership – Advancing sustainable operations and innovative solutions to improve patient health; andPartnership – Leveraging our collective expertise to connect people to products and services.
Currently, our Quality Assurance department is seeking a Scientific Officer to join the Customer Complaints team!
Key functions for this position include: Ensure all quality related complaints are entered in the Complaints system within set time frames.Ensure that Customer Complaints are dealt with in a manner compliant with Global Policies and Health Authority requirements.Ensure investigation and trending of Customer Complaints is completed in accordance with local and Global procedures.Ensure activities comply with GMP, legal and ethical standards.Plan, monitor and achieve goals within set time frames.Provide, build and maintain consistent, reliable and accurate customer service.The minimum qualifications for this position are: Bachelor's Degree (preferably in Science) or 5 years experience in a pharmaceutical environment.Experience writing reports and presenting data.High level of written and verbal communication required.Understanding of and ability to comply with regulatory legislation.Can understand technical documents and can communicate descriptions of problems and solutions.Ability to effectively manage time and meet deadlines and targets with competing and conflicting priorities.Culture Viatris has been named in Forbes' World's Best Employers 2022 list. We have now received this recognition in each of our first two years – and for 2022, we are ranked in the top 10% of the 800 global employers who made the ranking.
Viatris strives to create a positive, productive work environment where integrity, dignity and mutual respect for all is ingrained in each and every one of us.
Together, we are building a highly inclusive organization where employees are welcome to bring their best, authentic selves to work every day. Our goal is to provide a safe, supportive community where employees feel they belong and can use their unique experiences, perspectives and skills to make a difference in the lives of others.
Viatris is an Equal Opportunity Employer.
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