School Management and Learning Systems Support Coordinator - IT Service CentreEducation (Organisation site)Information and Technologies Branch - People, Information and Communication Services Division
The IT Service Centre is seeking an observant and organised School Management and Learning Systems Support Coordinator who can evaluate the skills of consultants, prepare learning materials and deliver training programs which equips and motivates consultants to achieve results.
Job detailsPosition status: Fixed Term Temporary
Position type: Flexible full-time
Occupational group: IT & Telecommunications
Classification: AO5
Workplace Location: [Location not specified]
Job ad reference: QLD/CO605113/24T
Closing date: 03-Dec-2024
Yearly salary: $102745 - $111461
Fortnightly salary: $3938.20 - $4272.30
Job duration: Until 31 December 2025 unless otherwise determined
The Department of Education is dedicated to building an inclusive and diverse workforce that reflects the community and schools we support by treating everyone with respect and dignity.
About the RoleAs the School Management and Learning Systems Support Coordinator, you will:
Supervise and coordinate the School Management and Learning Systems Level 1 support activities to ensure that initial support to clients is efficient and effective.Develop and mentor School Management and Learning Systems support staff, manage job queues, and assist support managers with completion of projects and resolution of major incidents.You will have responsibility for undertaking a range of tasks that contribute to providing support for School Management and Learning Systems incidents, service requests and requests for advice. You will be required to:
Maintain an in-depth knowledge of School Management and Learning Systems and associated modules, and provide high-level advice regarding their application.Monitor customer service and service desk functions, and collect performance data to assist with the specification, development, research and evaluation of service standards.Assist with processes related to School Management and Learning Systems major incidents and coordinate the activities of Level 1 staff during the management of major incidents.Supervise the work of individuals and teams and allocate routine tasks and/or project work, providing direction, support and guidance as necessary.Please view the Role Description for a full list of responsibilities. Interested? To Apply:Attach a brief resume (maximum 2 pages) including contact details for 2 referees.Attach a 2-page response addressing the dot points within the "Competencies" section of the Role Description.We welcome all applicants to share any support needed to ensure our recruitment process is inclusive. Applications remain current for 12 months from the closing date and may be considered for appointment to identical or similar vacancies within the Department. Applications from recruitment agencies will not be accepted. When working in regulated employment an employee must have a current Working with Children Clearance (blue card) issued by Blue Card Services. Salary rate shown is reflective of full-time (1.0 FTE). We are committed to building inclusive cultures in the Queensland public sector that respect and promote human rights and diversity.
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