SCHN - Digital Workspace Product ArchitectEmployment Type : Permanent Full TimePosition Classification : Snr AnalystRemuneration : 109802 - 127349 full time equivalent base salary range (excludes super, leave loading and salary packaging)Hours Per Week : 38Requisition ID : REQ537353Sydney Children's Hospitals Network is the largest paediatric health care entity in Australia.
We care for thousands of children each year in our hospitals and in their homes — with one purpose in mind — to help young people live their healthiest lives.What you'll be doingThe Customer Service Product Architect is to act as the subject matter expert for all digital workspace devices and application related technologies.
They are responsible for managing the end-to-end lifecycle of end user devices, defining a viable vision and roadmap for robust end user computing solutions that align with SCHN's strategic objectives.
Solutions are to focus on efficiency, security and end user experience with this role leading root cause analysis, problem management and recommending procedures and controls.Key Responsibilities:Extensive experience in an IT architectural role with a focus on end-user computing solutions, or a degree in a relevant field or a combination of study and work experience in a complex environment.Demonstrated ability to effectively communicate complex technical concepts to a non-technical audience and demonstrated advanced written and verbal communication skills.Demonstrated time management skills and ability to manage competing priorities while meeting agreed timelines against initiatives / goals and objectives.Ability to provide after-hours and on-call support including on weekends and Public Holidays, or at short notice when there is an emergency to a variety of sites.Extensive analytical and problem-solving abilities with an advanced understanding of ITIL processes and the listed technologies.Demonstrated high level proficiency in gathering, interpreting, and analyzing data for the purpose of improvements to service provisions and achieving business-focused solutions.Demonstrated success in stakeholder engagement and management.An understanding and commitment to SCHN and NSW Health policies and procedures, including but not limited to the NSW Health Code of Conduct, ICT related policies, and Work Health and Safety.SCHN is an Equal Opportunity Employer that values diversity - we acknowledge the vibrancy that a diverse workforce brings to enhance both our workplace culture and our service delivery to children, young people and their families and carers.
We encourage all suitably qualified applicants to apply.
If you identify as an Indigenous Australian or as a person with a disability, please contact us if you would like more information about our recruitment process.Aboriginal and Torres Strait Islander people are encouraged to apply.
We recognise the value of Aboriginal staff providing health care to Aboriginal children and families that access the services we provide at the Sydney Children's Hospitals Network.This position requires a Working with Children Check (WWCC) issued by the Office of the Children's Guardian.
For more information on how to apply for the clearance, please visit the Office of the Children's Guardian Website.NSW Health is committed to child safety in line with the Child Safe Standards.
SCHN is committed to maintaining a child safe culture that upholds the rights of children and young people.
We strive to ensure children and young people feel safe, supported, and are included in their care.Applicants holding visas with working rights may be considered for temporary appointment (up to the expiry date of their visa) where no suitable local applicant is identified.Please note : To be eligible for permanent appointment to a position in NSW Health, you must have Australian citizenship or permanent Australian residency.Applications Close : 19 / 01 / 2025#J-18808-Ljbffr