Right at Home is one of the largest home care providers in the world, with over 700 offices in eight countries. We provide a wide range of tailored care services to assist people living independently in their homes and are respected within the community for providing our clients with a high level of service, with our mission being 'to improve the quality of life of those we serve'.Role OverviewOur Far North Queensland office continues to grow, and we are looking for a dedicated Scheduling Officer to join a team of professionals in delivering the highest possible quality of client care.The role suits a highly organised person with a cheerful manner and who has a genuine compassion for the elderly and individuals with disabilities.In this role, you will be mainly responsible for:Scheduling, planning, and organising care staff workloads to meet both client and business needs;Reviewing, refining, and improving rosters whilst maintaining budgets;Minimising overtime and unnecessary travel and non-productive staff time;Maintaining consistency of services to clients in terms of service time and care staff;Rostering day-to-day urgent situations as they arise promptly;Resolving issues and problem-solving in a fast-paced environment to meet client/business needs;Working within tight deadlines.Additionally, we offer:Rewarding work opportunities - making a difference in your local community;A friendly and supportive workplace;An employee rewards retail discount program;Competitive remuneration;Career advancement opportunities as the office expands - this is a unique career opportunity to grow with one of the largest home care companies in the world.QualificationsDemonstrated experience in roster coordination of 1-2 years;Current National Police Clearance.Preferred SkillsAbility to problem-solve, work within deadlines, and think outside the box;Excellent attention to detail and a high level of accuracy;Proficient IT capabilities and the ability to quickly pick up new systems;Subscribe to a culture of teamwork, caring, and quality service;Excellent communication abilities, professionalism, and respect for our staff, clients, and their families.Please note that we review applications and extend offers on a rolling basis, which means we may fill all available spaces for some divisions and locations prior to the application deadline. Therefore, we strongly encourage you to submit your application as early as possible.
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