We are looking for a Scheduling Officer with a positive attitude, customer focused, dynamic individual with an eye for detail, a strong drive to deliver, optimal logistic scheduling of services and care appointments to our Home Care clients. The position is on a full-time basis in our Launceston office.
Who we are: As a proud not for profit organisation since 1922, Respect Aged Care serves older residents through our high standard of care and community. Our focus is on giving back to older adults by fostering communities of belonging. Headquartered on the northwest coast of Tasmania, our philosophy is: Everyone deserves the right to a life well-lived, with dignity and respect.
Our organisation is constantly growing, with many homes and thousands of residents and employees across Victoria, New South Wales and Tasmania. Respect also has home care services in multiple states, and more than 700 units in different retirement villages and independent living communities.
The position:
The Scheduling Officer is responsible for the proficient and timely allocation of a team of Home Care Assistants to deliver client care and support in alignment with clients' needs and preferences and a range of program requirements within the home care setting. The role is also responsible for maintaining timely communication with clients, families and field staff about changes to rosters and/or allocated staff.
The Scheduling Officer is an important role within the Home Care team that enables the service to deliver care and supports to clients ensuring compliance with the Aged Care Quality Standards, industrial relations legislation and client service agreements.
Responsibilities:
Serve as the primary point of contact for all rostering enquiries and duties.
Coordinate all rostering requests ensuring they are completed accurately and in a timely manner to reflect client requests, within scope of role.
Update and maintain roster changes to ensure accuracy.
Emphasis on maintaining a roster with over 90% permanent staff, optimising employee utilisation based on their availability and capacity.
Ensure permanent rosters are published at minimum 2 weeks in advance.
Effectively manage non-billable hours including but not limited to kilometres, overtime, and training.
Ensure that new Respect Home Care client services and schedules are established within agreed-upon service level agreements.
Monitor hours worked by Home Care Assistants to ensure they are working within the scope of industrial relations obligations across Enterprise Agreements and/or relevant employment awards.
Demonstrates a high level of customer service to clients, general public and staff in a prompt, professional and effective manner.
Communicate sensitively, openly and effectively with clients, their families/carers and/or advocates, substitute decision makers and other staff including providing prompt, courteous and relevant responses.
Understand cultural and linguistic differences that may present barriers to CALD clients accessing and receiving appropriate support.
Adhering to policies, procedures, and professional standards, including the Aged Care Quality Standards the Aged Care Quality Code of Conduct and Standards, the Home Care Packages Program.
Act, report, and document hazards, incidents or SIRS as per Respect Incident Management policies and procedures and Home Care Package Guidelines.
Contribute to continuous improvement initiatives and safety culture, facilitate and participate in client conferences.
Ensure timely management of finalising schedule inputs into timekeeping as per fortnightly payroll cycle.
Other duties as required.
Requirements
Essential:
Demonstrated expertise in scheduling and workforce planning, ensuring the development of effective schedules that account for employee availability and organisational compliance.
Experience in assisting with inquiries, including the administration of roster changes, cancellations and leave arrangements.
Excellent attention to detail and accuracy in scheduling and data management.
Proficient in using scheduling software or workforce management systems.
Proven ability to work independently, make sound judgements, and prioritise tasks in a fast-paced environment.
Demonstrated understanding of risk management protocols, covering hazard identification and incident management.
Proficient computer and information management skills.
Current National Police Certificate (or ability to acquire).
Desirable:
Certificate III in Business Administration (or similar) or equivalent experience in the workforce.
Sound knowledge of Home Care and/or Aged Care industry including exposure to the Aged Care Quality Code of Conduct, Aged Care Standards & accreditation process.
To be considered for employment with Respect, each candidate must satisfy the legislative requirements of Aged Care Worker Screening to ensure suitability to work in the aged care industry.
Benefits
What we can offer you:
Competitive Salary + Super and entitlements.
Maximize Your Benefits: Get Up to $18,550 in Not-for-Profit Salary Packaging Incentives per FBT Year!
Meaningful work in a growth-driven organisation.
A healthy and positive workplace culture.
Discounted private health insurance.
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