Offering specialised customer service and tailor-made solutions for every interior design project, Terrace Floors + Furnishings is Adelaide's premium flooring and home furnishings retail store.
We source innovative high-quality carpets, timber and resilient flooring, rugs, furniture, runners, and home accessories from all over the world for our residential, commercial, and public building projects, health and aged care, hospitality, and education institution fit outs.
We are a small but driven, friendly and caring team owned and operated locally by people who are passionate about delivering the best results for our clients, promoting work/life balance, and supporting the growth of individuals.
Business growth provides an opportunity for an enthusiastic, driven, and design-natured Scheduling Coordinator + Sales Support/Estimator to join our team.
Your day-to-day duties will see you managing the scheduling and delivery of our flooring projects through liaison with our subcontracted flooring installers, providing support to our senior sales staff and assisting with drafting quotations from architectural plans, providing superior customer service to our in-store customers, and answering phone enquiries.
You will use your creative flair and problem-solving skills to find the perfect product and solution for our customers and provide texture and colour selection assistance.
The ideal candidate will be a customer-focussed team player with a critical thinking, solutions-driven approach and an ability to juggle multiple priorities to tight deadlines.
Your previous experience in customer service/sales and willingness to become a product expert will make you a valued member of our team.
Key responsibilities:Managing & liaising with our floorcoverings tradespeopleQuantify take-offs using estimating software (training provided)Drafting quotationsClient liaison in the delivery of flooring projectsAssisting with managing construction compliance documentation and registersProvide exceptional customer serviceAnswer phone enquiriesAssisting with updates to CRM databaseShowroom consultations and salesThe ideal candidate will have:Previous experience in a customer service focussed rolePrevious experience in managing a schedule and project delivery with proven ability to multitask, prioritise and adapt to challenges promptly and effectivelyPrevious experience in estimating and providing quotationsIntermediate-advanced IT skills and an ongoing keenness to upskill (including Microsoft suite and business management software)Professional presentationEnthusiastic and friendly natureThe following attributes will be highly regarded, but are not essential:Industry/flooring product knowledgePrevious experience in a sales-based roleExperience in customer case managementKnowledge of RFMS or similar business management/sales softwareThis is a permanent part-time position with a flexible roster based on 9am-3pm Monday-Friday, where mornings are the priority.
Applications from recent graduates welcome.
We pride ourselves on offering a collaborative, supportive and rewarding work environment.
You'll have the opportunity to develop your skills and progress your career within a fun and growing organisation.
If you're looking to take the next step in your career, and this role sounds like you, Apply now with your resume and cover letter attached to join our dynamic and friendly team.
#J-18808-Ljbffr