About the Company Our client is one of the leading suppliers in certain commercial equipment.
Sitting on over 40 years of success, they are continuing to see an increase in demand and grow, and so are looking for some administration experts to help with the back-end processing of their services.
About the Role Working in the Technical Services Team you will engage directly with customers and dealers across the entire product life cycle, utilising the latest innovations in technology so that you can support them to address installation, service and maintenance issues.
You will be responsible for the Western Australia portfolio.
This role is to start ASAP , working Monday-Friday, 11am-7pm (to reflect WA hours ), 100% onsite during probation and once passed 3 days in the office and 2 from home per week.
Duties Some of your duties and responsibilities will include: Schedule jobs for WA Technicians and catering for any changes in bookings Act as the primary point of contact for WA based Technicians to provide information about their jobs and routing their daily travel Allocate jobs to appropriately skilled technicians and assist with workflow to ensure all jobs are attended to within the required response time Respond to high volume of enquiries from customers via phone & email ensuring they are kept updated on the status of their booking Logging all updates and bookings in Salesforce & Microsoft GP Skills & Experience To be a successful candidate you must have: Previous experience with Scheduling within blue collar industry - essential Previous experience with Salesforce or a similar CRM Exceptional organisation skills Previous experience working in a similar organisation (commercial equipment) - desirable Be available to start December, 2024 - desirable Culture Fun, fast paced place to work Successful business that can offer stability and growth opportunities If converted perm, offers a great base + super Hybrid model offered Apply Today Please send your resume by clicking on the apply button.
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