DescriptionAbout NPSAs one of AFR's Top 100 Fastest Growing Companies, a dual winner of the Victorian Training Awards for Apprenticeship Development '22 & '23 and a leader in our chosen fields, New Plumbing Solutions (NPS) is seeking a reliable and experienced Scheduling Administrator.From humble beginnings, NPS has grown to a national organisation with circa 200 staff. We provide high-quality services for industry, government, and water authorities, with significant growth in emerging areas of digital metering and IoT device management.About The RoleWe are seeking a proactive Scheduling Administrator for our NSW Water and Metering Division to oversee multiple contracts in Metro and Regional Sydney. Located in our Sydney office, this dynamic role involves managing schedules for field employees in a fast-paced environment.Your responsibilities will include maintaining project statuses efficiently and scheduling field staff effectively to optimise productivity. Additionally, you will be tasked with meticulous documentation control, overseeing the process from job creation and work order forms to project completion sign-off and handover to accounts.Inbound and outbound phone calls.Monitoring, controlling, and managing work orders and job requests.Daily management of schedules.Data entry and reporting.Assisting field staff with enquiries.Liaising with clients and plumbers to prioritise and schedule jobs.Establishing and maintaining processes and procedures for the scheduling department in consultation with management.Ensuring all employee and sub-contractor records are maintained accurately and in a timely manner.Completing jobs-management and invoicing requirements as required.Assisting with the processing of quotations.Ensuring all essential paperwork is correct and properly uploaded.Administration and ad hoc duties.Conducting work reviews and audits for quality improvement purposes.Following up on incomplete or problematic jobs to ensure completion and customer satisfaction.Ensuring maximum office discretion and confidentiality at all times.Hours: 09:00am – 05:00pmFirst 3-6 months will be office-based, then view to hybrid once trained.About YouIf you're proactive, driven, and eager to make a difference, we want you on our team! As part of our busy team, you will need to have:Flexibility and adaptability.Ability to multi-task and prioritise effectively.Ability to problem solve.Experience with Microsoft Office suite.Experience with Aroflo (highly regarded).Previous scheduling experience (highly regarded).Knowledge of Metro and Regional Sydney areas.What's On OfferThe opportunity to join a great team of like-minded people.The ability to manage your own workload.Flexible working hours across the week.Great team culture and growth opportunities.Opportunity to make a difference.New Plumbing Solutions are passionate about providing equal employment opportunities and embracing diversity. If this role sounds like you, check out our website www.newplumbing.com.au to find out more about us or click Apply.#J-18808-Ljbffr
