My Aged Care client has a full time opportunity for an experienced Scheduling Officer to join their high performing team based in Mile End. The ideal candidate will assist in providing scheduling services that will enable the effective matching of customer demand, needs and preferences to workforce skills and availability.
Responsibilities of the Position:
Deliver excellent customer service to their community clients
Monitoring and actioning assigned tasks efficiently, accurately and within
deadline
General scheuling of home care services
Proactively, and professionally liaising with internal stakeholders to support customer changes and additions to their current schedules
Record, monitor and maintain documentation that is compliant to the client's framework, the Aged Care Standards and associated regulations
All documentation completed regarding internal or external stakeholders to be completed accurately, and efficiently, using the appropriate documentation process
Calling clients to confirm services booked and reflecting this in the system
Calling frontline workers to coordinate services needed
Proactively supporting Scheduling Specialists/Team Leaders to achieve the divisional and organisational objectives, goals and outcomes.
Essential Criteria:
A current National Police Clearance (or the ability to apply for one)
Demonstrated experience in a fast paced scheduling/administrative role within a medium to large sized organisation focusing on delivering quality services.
Highly developed software literacy skills across all common MSOffice products and ideally in rostering software packages
Highly developed prioritisation skills with a proven ability to manage workload in order to achieve business outcomes
Highly developed analytical skills with the ability to manipulate and analyse raw data and present the analysis in an appropriate manner
Well-developed written and verbal communication skills, including negotiation skills
Knowledge and understanding of scheduling in an Aged Care and/or Health setting will be advantageous but not essential.
If you are interested in this exciting opportunity and have the relevant skills required, please apply online with your updated CV. For further enquiries, please call Kammy Lee on 8468 8035 or email ******. Please note only the shortlisted applicants will be contacted immediately, I look forward to seeing your application.
At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
skills
Scheduling Officer
qualifications
This role requires proven scheduling experience in an aged care
disability or medical environment.
education
Secondary School/High School
