Scheduling Administration Representative at JML Plumbing & Gas Are you organized, detail-oriented, and passionate about providing exceptional customer service? JML Plumbing & Gas is seeking a motivated individual to join our team as a Scheduling Administration Representative. In this role, you will play a pivotal part in ensuring the seamless coordination of plumbing services appointments, contributing to the success and reputation of our company. As this role offers the opportunity to grow into a scheduling operations manager role you will be able to grow with the company.
Responsibilities: Appointment Scheduling: Efficiently manage and coordinate the scheduling of plumbing services appointments, taking into account customer preferences and technician availability.Communication Expertise: Serve as the main point of contact for customers, delivering outstanding service through phone calls, emails, and in-person interactions while addressing scheduling inquiries and concerns.Dispatching Mastery: Skillfully assign plumbing technicians to service calls, optimizing resources and ensuring timely response to customer needs.Customer Satisfaction: Exceed customer expectations by providing accurate information, resolving scheduling conflicts promptly, and ensuring a smooth and hassle-free scheduling experience.Organizational Wizardry: Maintain an organized and up-to- date schedule for plumbing technicians using advanced scheduling software, ensuring maximum efficiency and productivity.Documentation Proficiency: Keep meticulous records of appointments, service requests, and customer interactions, contributing to the overall efficiency and effectiveness of our operations.Problem-Solving Prowess: Quickly identify and address scheduling issues, emergencies, or conflicts, demonstrating resourcefulness and adaptability in resolving challenges.Collaborative Spirit: Work closely with other team members, including technicians, customer service representatives, and managers, to streamline processes and enhance overall performance.Qualifications: Exceptional Organizational Skills: Proven ability to multitask, prioritize effectively, and maintain meticulous attention to detail in a fast-paced environment.Outstanding Communication Skills: Excellent verbal and written communication skills, with a natural talent for building rapport and delivering top-notch customer service.Customer Service Experience: Previous experience in a customer-facing role, preferably within the service industry, showcasing a commitment to customer satisfaction and professionalism.Technical Aptitude: Familiarity with scheduling software, calendar applications, and CRM systems, with the ability to quickly learn and adapt to new technologies.Problem-Solving Abilities: Strong critical thinking skills and the capacity to identify and resolve scheduling issues efficiently and effectively.Adaptability and Reliability: Ability to thrive in a dynamic work environment, demonstrating flexibility, dependability, and a proactive approach to challenges.Team Player Mentality: Eagerness to collaborate with colleagues, contribute to a positive work culture, and support the success of the team as a whole.Empathy and Patience: A genuine desire to understand and address customer needs with empathy, patience, and professionalism.Salary: $25 - $40 per hour, depending on experience
Schedule: 40hrs per week
Benefits: As little or as much over time as you want.A great work-life balance.Career development pathways to management roles.Mid year Christmas parties, Quarterly social eventsJoin our team at JML Plumbing & Gas and be part of a company dedicated to excellence in plumbing services and customer satisfaction. If you're ready to take on this exciting opportunity and make a meaningful impact, we invite you to apply today!
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