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Position PurposeThe Scheduler will lead and mentor the Disability Support Team to deliver professional and effective support services. This position is an integral part of PHASE's middle management team providing excellent leadership in supporting disability support staff to meet the individual needs of people with disability. This position utilises positive communication to lead and manage their team including training, supervision, and administration duties such as rostering and reporting. The Scheduler is also responsible for ensuring that all reporting and administrative requirements meet service and support requirements and are delivered in line with Perth Health Care and Support Enterprise (PHASE) policy and procedures, relevant legislation and NDIS Practise Standards.
Working EnvironmentCode of ConductAll employees must abide by the organisational Code of Conduct and the NDIS Code of Conduct.
Occupational Health and SafetyAs an employee, you must be aware of and comply with the requirements of the relevant Workplace Health and Safety legislation and associated regulations. Complying in the workplace not only your own but others Health and Safety with the organisations Health and Safety handbook.
Ensure all equipment performs to standard and users have the valid qualifications to operate correctly. Always check surroundings for safety hazards before proceeding with activities. Ensure to report and document all incidents or hazards immediately to PHASE Management.
Ethics and ComplianceComply with relevant legislation, regulatory requirements, corporate policy, and ethical standards.
Leadership and TeamworkPromotes very clear team objectives and individual objectives for team members.Provides coordination and considered and appropriate allocation of work responsibilities, delegating appropriately to staff.Contribute to maintaining an effective teamUtilises the team resources to achieve a broad range of agreed performance outcomes, e. g., quality, outcomes, budget, etc.Assists and supports dealing with issues with the immediate parties involved.Follow instructions given by ManagersActively participate in team discussionsProvide thoughtful honest feedback to team members and managersManage conflict in a productive wayShare knowledge and information with team members.Engage in group discussions and supervisionSector and Organisation Purpose and ValuesUnderstands and applies knowledge of the disability service standards and relevant organisation requirements to delivering services by the team.Promotes a strengths-based approach to achieving the plan goals of each person supported by the team.Recognises and promotes the importance of dignity and the rights of each person supported by the team and in their interactions with others.Personal Qualities and ValuesPromotes and adheres to organisation policies & procedures and all relevant government legislation and standards.Genuine desire to provide the best quality support for people with disabilitiesBeing adaptable to changing circumstances and being able to prioritise workPerson centred approachHave excellent verbal and written communicationCommitment to social justice and inclusion; valuing difference and diversity Self-motivated to get things done and works to agreed outcomesAccepts personal responsibility for accurate completion of work and seeks help when required Enthusiasm to accept task and initiate actions with a high level of personal integrityAbility to collaborate with others to achieve common goalsPromotes and adheres to organisation policies & procedures and all relevant government legislation and standards.Models a professional approach to own accountability.Guides others in the efficient use of resources and in meeting quality standards; assists in achieving compliance.Assists in the promotion of own organisation's image and reputation.Adheres to organisation confidentiality and privacy requirementsKey Tasks/Duties & ResponsibilitiesCoordinate and manage the daily operations of support services, including the provision of formal supervision and management of a team of Disability Support WorkersEnsure the team complies with Disability Services Act Standards, other relevant legislation and PHASE's policies and proceduresAdminister all staff rosters that enable an effective balance to be achieved between optimising staff efficiency and maximising staff satisfactionEnsure the rosters are completed 2 weeks in advance and available to staff that meets industrial requirementsEnsure all staff can use MYP, checking in and out and to administer goals and progress notes in GOMSApprove timesheets in MYP for staffRespond to any roster inquiries from Support StaffAdvise/assist Service Manager of any staff training requiredRespond to all participants, families, carers inquiries regarding supports, cancelations Contact (via phone, text) participants, families, carers to advice of any roster/staff changesContact (via phone, text) relevant staff of any roster changesIdentify and actively manage any unforeseeable capacity gaps to ensure service delivery is optimisedUndertake administrative activities related to managing the rosters, including but not limited to inputting and updating staff details and availabilityEvery Monday update rosters of any changes over the weekend to be in line with staff timesheets, payroll and claimingParticipate in the on call after hours roster as neededAttend and participate in staff meetingsAttend any relevant training or stake holder meetingsParticipating in recruitment and interview processesSupport the Service Manager in the development and the monitoring of the relevant program budgetsPerform other job-related tasks requested by management and as necessitated by the development of this role and the development of the businessPHASE vehicle maintenanceLogbooks filled out dailyLogbooks emailed weekly to be invoiced out to participantsWeekly vehicle checks done, emailed and recordedVehicle services, to reported to Manager to be booked inDamages/incidents to be reported to ManagementIncident reports of damages/incidents are recorded and reported to ManagementParticipate in NDIS Audit processesKey Performance Indicators (KPIs)Indicators of effective performance in the position. KPI's are to be SMART goals. They are identified in the PDR to be specific to the individual teams and the position in a specified point in time.QualificationsAn appropriate certificate (minimum certificate IV) relevant to the work required to be performedAttained previous experience in the relevant industry to undertake the range of activities requiredAppropriate on the job training and relevant experienceExperience/ KnowledgePrevious experience/ knowledge in the disability sector or a related sector - Understanding of the NDISWorking knowledge and demonstrated experience using databases, software and MS Office suite.Some knowledge of the SCHADS Award (Social, Community, Home Care and Disability Services Industry AwardPositive communication and interpersonal skills including the ability to work and communicate effectively with participants, their families, community members and other agenciesEffective time management skillsWell-developed problem-solving skills relevant to dealing with shift or roster allocation scenarios unexpected tasksKnowledge of issues experienced by people living with disabilities (inclusive of psycho-social disability), their families and carers. This should include people from Aboriginal and Torres Strait Islander (ATSI) and from culturally and linguistically diverse (CALD) backgroundsPerformance ReviewPerformance reviews will be conducted using the organisation's Performance Management Process.[/column]
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